Operations Team Executive

2 weeks ago


Leeds, United Kingdom Nochex Full time

**Key Role Requirements**_
- Lead the post-sale engagement, retention, and growth of our merchants as an account executive_
- Support expansion of merchant accounts by identifying opportunities, drive business outcomes, ensure merchants are provided with support and assistance where required_
- Serve as a trusted payments and e-commerce advisor to our merchants, educating them on e-commerce standards, industry and regulatory requirements along with offering guidance in other key areas._
- Create and maintain documentation such as process documents and reports to help operationalise team activities_
- Work closely with internal teams including Sales and Risk and Compliance in order to understand and refine requirements, objectives, and processes to drive strategic solution_
- Principal liaison for merchants via all methods of Communication, dealing with a variety of merchant requests and help individuals resolve their enquiries. Dealing with enquiries in a fair, efficient, effective, sensitive, and professional manner. Ensuring that all communications are appropriate to merchant’s needs_
- Monitor and audit merchant activity on an ongoing basis and contact merchants to discuss further_
- Using third party tools and services to assist in tasks_
- Support the team to ensure that performance standards and business objectives are met_
- Acting with Skill care and diligence when dealing with merchants and any third parties._
- Maintaining the Operations Culture along with other key business relationships._
- **Skills Required**_
- Relationship management, customer service_
- Understanding and experience of working with in the payments industry is advantageous but not essential,_
- Detail oriented, deadline driven, self-directed and organised individual_
- Must have excellent communicational skills, proficient analytical skills, Proven ability to excel in a multi-tasking environment, Positive, ambitious, willing to learn and develop skillsets, Innovative mindset with the ability to develop ideas, seeking ways to add value to the Operations team and the wider business in general. Problem solving and gap analysis skills are advantageous._
- A good understanding of Microsoft Office specifically Word, Excel and Outlook is essential._

**Salary**: £18,273.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Flexitime
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Leeds, LS16 6QY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service or sales: 1 year (required)

Work Location: Hybrid remote in Leeds, LS16 6QY

Application deadline: 12/01/2023
Reference ID: Nochex_Ops


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