Global Mobility Advisor
4 weeks ago
**The Opportunity**
The Mobility Advisor is a permanent position offering a competitive salary plus 10% bonus, based in South Ruislip, West London.
This is the perfect role if you want the opportunity to get full training and ongoing support to enable you to fulfil your role to the best of your potential.
**The Company**
**_Crown Worldwide Group_** is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywherein the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport,store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides allour employees with a sense of belonging which allows them to reach their full potential.
**The Role**
The purpose of the Mobility Advisor is to provide excellent customer experience and expert knowledge to ensure Crown offers a world class service to all its clients and their employees.
**What you will do**
- Liaise with assignees and clients to implement and manage a range of global mobility services including home search, destination services and intercultural training within agreed budgets
- Coordinate household goods moves for assignees and their families
- Take ownership of complex end-to-end moves and maintain exceptional levels of customer service
- Act as the primary contact to assignees and relevant Crown clients regarding their moves
- Ensure consistent communication between all relevant parties associated with the move or services provided
- Act as a specialist in Crown’s services and advise clients and assignees where appropriate
- Complete financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs and invoicing
- Keep all Crown databases and systems updated with relevant information
**Skill and Experience**
Essential:
- Experience in working as a Personal Assistant, or Office Administrator
- Good practical experience in Customer Service - Face to face or by telephone
- Excellent attention to detail and highly organised
- Strong MC Office skills; Outlook, Word, and Excel
- Work in a fast-paced environment
- Able to communicate effectively with all levels of an organisation
- Good interpersonal skills - able to build and maintain relationships at all levels
- Good commercial awareness and critical thinker
Desirable:
- Experience with in household goods moving within the Relocations or Mobility industry
**What’s in it for you?**
- Salary: £30,000 to £35,000
- Bonus: 10% Performance related bonus
- Company Sick Pay
- Westfield Health
- Life Assurance: 1x salary cover from first day of employment up to 5 years’ service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years +
- Perkbox
- Volunteering Days: 2x days
**Equal Opportunities**
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexualorientation, gender identity, military/veteran status, or any other characteristic protected by law.
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