Customer Service Coordinator

1 week ago

Ruislip, United Kingdom Crown Worldwide Full time

**The Opportunity**
The Customer Service Coordinator is a fixed-term position. The role may have the opportunity to become permanent at the end of the FTC period, depending on availability within the department.

Salary dependant on experience, plus a 8.33% performance related annual bonus.

60% office based in South Ruislip, HA4, UK.

**Full training will be provided - no previous experience with the industry is required**

**The Company**

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee well-being and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

**The Role**
The Customer Service Coordinator provides the highest standard of service to our private moving customers by managing the relocation of their household goods. You will liaise with both internal and external parties to coordinate household goods moves and ensure our client's personal belongings reach their destination on time and to the highest standard.

**What you will do**:
You will be responsible for both Inbound and Outbound moves from the UK supporting and liaising with customers directly on their specific needs and requirements. Excellent feedback from Customers and other Crown offices will be a key measurable in this role to determine success.

The main responsibilities of a Customer Service Coordinator are:

- Interact with customers, service partners and agents to communicate and supply relevant information regarding the move
- Maximise and up-sell of insurance
- Liaise internally with other parts of the Crown organisation to ensure a successful move
- Understand and support the resolution of any relocation issues arising for the customer
- Build rapport to better understand the clients requirements
- Updating relevant systems to ensure all information is recorded accurately and in a timely manner
- Ensure that all relevant paperwork is completed relating to the move including invoicing and job costing
- Adhere to the companies reply within 24 hours policy on all communications

**Skill and Experience**
Essential:

- Experience in Customer Service or sales background
- Strong Administrative and organisational skills
- MS Office skills; Outlook, Word and Excel
- Work in a fast-paced environment
- Able to communicate effectively with all levels of the organisation
- Good interpersonal skills - able to build and maintain relationships at all levels
- An awareness of cultural sensitivity
- Good commercial awareness and critical thinker

Desirable:
Experience as a Move Coordinator/ Move Manager/ Relocations Consultant/ Mobility Advisor / Mobility Administrator / Relocations Adminsitrator

And/or
- Experience within the household goods, relocations or logistics industry

**What’s in it for you?**
- Performance related bonus
- Company Sick Pay
- Westfield Health Employee Cash Plan
- Life Assurance: 1x salary cover from first day of employment up to 5 years service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years +
- Store and On-line discounts and savings
- Corporate Social responsibility volunteering days: 2x days (16 hours)

**Equal Opportunities**
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ruislip: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (preferred)
- Customer Service: 2 y

  • Customer Service Coordinator

    2 weeks ago

    Ruislip, United Kingdom Crown Worldwide Full time

    **The Opportunity** The Customer Service Coordinator is a fixed-term position. The role may have the opportunity to become permanent at the end of the FTC period, depending on availability within the department. Salary dependant on experience, plus a 8.33% performance related annual bonus. 60% office based in South Ruislip, HA4, UK. **Full training will...

  • Client Coordinator

    2 months ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Services Full time

    **Client Coordinator** Sheridan ward is on the lookout for a Client Coordinator to join a lovely company based in Ruislip, they are looking for someone with a positive can-do attitude! Do you have experience dealing with customers? Are you super organised? Are you able to focus well on tasks? Do you work well within a team? Do you pay excellent attention...

  • Move Coordinator

    2 weeks ago

    Ruislip, United Kingdom Crown Worldwide Group Full time

    **The Opportunity** The Move Coordinator is a fixed-term position. Salary dependant on experience, plus a 8.33% Targeted annual bonus, 100% office based in South Ruislip, HA4, UK. This is the perfect role if you want the opportunity to work in a global Mobility and Relocations company. The role may have the opportuinty to become permanaent at the end of...

  • Senior Customer Services

    4 weeks ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Services Full time

    **Senior Customer Services** **Up to £28,000** **Ruislip** We are currently working with an excellent company in Ruislip, and we are recruiting for a Senior Customer Services Manager to join their team! They are looking for someone with previous customer service experience and someone who has good communication skills! Are you an organised individual?...

  • Customer Service Advisor

    1 week ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Customer Service Advisor**: **Aylesbury**: **£21k per year**: **Featured** **More details** **Shortlist +** **Customer Service Advisor**: **Northolt**: **£23k - 25k per year**: **Featured** **More details** **Shortlist +** **Customer Service Advisor**: **Hayes**: **£10 - 13 per hour**: **Featured** **More details** **Shortlist...

  • Senior Customer Services

    3 days ago

    Ruislip, Greater London, United Kingdom Sheridan Ward Recruitment Services Full time

    Senior Customer ServicesUp to £28,000RuislipWe are currently working with an excellent company in Ruislip, and we are recruiting for a Senior Customer Services Manager to join their teamThey are looking for someone with previous customer service experience and someone who has good communication skillsAre you an organised individual? Are you a great team...

  • Customer Service AdvisorNew

    1 month ago

    Ruislip, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Highgrove Pool and Fitness Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...

  • Customer Service Advisor

    1 month ago

    Ruislip, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Highgrove Pool and Fitness Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Customer Service Advisor

    4 days ago

    Ruislip, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Highgrove Pool and Fitness Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through...

  • Client Services Advisor

    4 weeks ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Services Full time

    Client Services Advisor My client who are a market leader within their industry are currently looking for a Client Services Advisor to join their enthusiastic customer coordination team. Do you have amazing analytical and communication skills? Do you have the ability to work ina fast-paced environment? We are looking for someone who is determined and...

  • Client Services Advisor

    1 week ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Full time

    Ruislip Customer Services £23k - 28k per year Full time / Permanent Job description Client Services Advisor My client who are a market leader within their industry are currently looking for a Client Services Advisor to join their enthusiastic customer coordination team. Do you have amazing analytical and communication skills? Do you have the ability to work...

  • Client Services Advisor

    2 days ago

    Ruislip, Greater London, United Kingdom Sheridan Ward Recruitment Services Full time

    Client Services AdvisorMy client who are a market leader within their industry are currently looking for a Client Services Advisor to join their enthusiastic customer coordination team. Do you have amazing analytical and communication skills? Do you have the ability to work ina fast-paced environment?We are looking for someone who is determined and provides...

  • Customer Service Advisor

    3 weeks ago

    Ruislip, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...

  • Customer Service Advisor

    3 weeks ago

    Ruislip, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...

  • Customer Service Advisor

    2 weeks ago

    Ruislip, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...

  • Customer Service Advisor

    2 weeks ago

    Ruislip, United Kingdom Resolve Recruitment Services Full time

    **Resolve Recruitment are actively looking for a Customer Service / Insurance Advisor to join our clients fast-growing team. **This is a great opportunity to become part of a highly successful organisation, where you will be provided with full training on the job and the opportunity to gain industry recognised qualifications. This will give you the chance to...

  • Customer Service Executive

    2 weeks ago

    Ruislip, United Kingdom Uxbridge Employment Agency Full time

    Temporary Customer Service Executive (fluent German and Italian) £14.00 per hour Ruislip Are you fluent German and Italian speaker? Are you available for some temporary work as from 22July- 11th August? My fabulous client is in the middle of a new project and need some additional assistance over the summer. The role requires fluency in the above languages...

  • Sales Support Coordinator

    2 months ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Sales Support Administrator**: **West Drayton**: **£23k - 26k per year**: **Featured** **More details** **Shortlist +** **Admin and Customer Support Coordinator**: **Uxbridge**: **£25k per year**: **Featured** **More details** **Shortlist +** **Sales Support Administrator**: **Uxbridge**: **£25k - 28k per...

  • Client Service Manager

    2 months ago

    Ruislip, United Kingdom Sheridan Ward Recruitment Services Full time

    **Client Service Manager** **£23,000 - £28,000** Sheridan ward is on the lookout for a Client Service Manager to join a lovely company based in Ruislip, they are looking for someone with a positive can do attitude! Do you have experience dealing with customers? Are you super organised? Are you able to focus well on tasks? Do you work well within a team?...

  • Common Services Clerk

    2 months ago

    Ruislip, United Kingdom Canadian Forces - Detachment UK (Ruislip) Full time

    **Who can apply**: Persons legally entitled to reside and work in the country of employment indefinitely. Please include proof of your indefinite entitlement to live where the employment opportunity is located (i.e.: copy of passport).The Canadian Forces Support Unit (Europe) does not sponsor work permits directly or indirectly. **Factors having an impact...