Hire Desk Controller

3 weeks ago

Birchwood, United Kingdom Nationwide Platforms Full time

We are currently recruiting for a Hire Desk Controller to join the team at our office in Birchwood.

Reporting to the Customer Service Manager you will be responsible for actively contributing to the region’s performance through effective sales, customer service and administration. You will be the first point of contact for our customers, ensuring great relationships are built and a high level of service is always achieved. Through effective end to end hire management, you will contribute to maximising revenue, achieving profit targets, and ensuring customer retention is maintained.

In return you will receive a Competitive Salary, 25 days annual leave plus bank holidays, Life Assurance, Westfield Health Cash Plan, Auto enrolment pension scheme & Lifestyle Benefits - discount on selected high street stores.

Responsibilities include:

- Own all inbound customer enquiries regardless of the enquiry type seeing them through to resolution.
- New account opening and onboarding of new customers
- Providing quotations and identifying any cross or upselling opportunities to customers using a sales through service approach.
- Follow up of open quotes to drive revenue performance within the allocated region
- Capture of accurate data within the order entry process to ensure a seamless service for our customers and to minimise disputes
- Understand and articulate product range (customer gets the right machine for the job).
- Build and maintain strong interdepartmental relationships, to ensure a collaborative customer focused working environment is achieved resulting in a positive customer experience
- Deal with all customers queries quickly, efficiently and cost effectively.
- Respond/Resolve/Escalate customer related problems or service issues owning through to resolution.
- Experience of inbound and outbound telephone-based account management, telesales or customer service in a business-to-business environment
- Hard working with a high level of customer focus
- Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
- Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer
- Proactive, high energy team player, ability to work closely with colleagues at all levels.
- Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms
- Strong verbal and written communication skills, who can work will with colleagues and customers of all levels

Part of the Loxam Group, Nationwide Platforms are the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country, we have the operational capacity, experience and expertise to fully satisfy our customers working at height needs.

Employing 1,100 staff across the UK, we have an established workforce which supports an inclusive and diverse organisation. Nationwide Platforms strongly believe that equal opportunities for our existing and prospective employees is important, and continues to build upon our culture of respect, teamwork and excellence.

We pride ourselves on putting health and safety first in all of the products, services and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our “Your Safety, Our Priority” programme.

  • Hire Desk Controller

    3 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are currently looking for an Hire Desk Controller to join our busy Birchwood office. We are looking for someone who loves delivering great customer service to join us as a Customer Service Advisor (internally known as a Hire Desk Controller) As a Customer Service Advisor, you will be part of a team who services one of our key account customers. On a day...

  • Daybook Co-ordinator

    2 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are currently recruiting for a Daybook Co-Ordinator to work in our offices in Birchwood. As Day-book Co-Ordinator you will be supporting with the fulfilment of customer orders and collections through monitoring the day book and movement screens and liaising closely with the Transport Planners to create a delivery and collection plan that optimises hire...

  • Sales and Service Advisor

    4 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! This position is a Fixed Term Contract - Maternity Cover (6-12 months) As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers...

  • Sales and Service Advisor

    3 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a...

  • Sales and Service Advisor

    2 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We are looking for someone who loves delivering excellent customer service whilst also looking for opportunities to upsell and help benefit the customer even more! As a Sales and Service Desk Advisor you will be part of a team who works from our busy CSC depot and works with customers within the region. On a day to day basis you’ll be dealing with a...

  • Interim Finance Assistant

    2 weeks ago

    Birchwood, United Kingdom Emerald Resourcing Limited Full time

    Entrepreneurial, well-funded and rapidly expanding retailer is looking to hire a hardworking and experienced finance assistant. This is a 6-month fixed term contract to provide maternity cover.Reporting to the Financial Controller, key duties include:Daily cash postings and bank reconciliations; Cash reconciliations for each store; High volume processing of...

  • Finance Administrator

    4 weeks ago

    Birchwood, United Kingdom Integral UK Full time

    **Finance Administrator** It's an exciting time to begin a career at Integral UK LTD as it is Britain's Largest and fastest growing national provider of high-quality comprehensive engineering and maintenance services for commercial and public sector buildings, also providing planned preventative and reactive maintenance for over 1600 clients in 60,000...

  • Customer Service Advisor

    2 weeks ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have an exciting opportunity for a Fixed Term (3 month contract) Customer Service Advisor to be based at our depot in Birchwood. As Customer Service Advisor, reporting to the Head of Customer Operations, you will be responsible for administrative tasks relating to equipment at both on hire and post hire stages. You will maximise recovery revenue through...

  • Administrator

    2 weeks ago

    Birchwood, United Kingdom McCarthy Recruitment Ltd Full time

    Job Title: Business Support Administrator Salary: £22,000 per annum pro rataLocation: Birchwood, WarringtonRole: Permanent - Part TimeWE'RE HIRING We are Growing and we need you to be part of itWe are looking for an experienced administrative individual to join our fabulous teamDo you want to work for a business where you have a voice?Do you want to work...

  • Internal Sales Manager

    1 month ago

    Birchwood, United Kingdom Nationwide Platforms Full time

    We have a new career opportunity for an Internal Sales Manager to join the team based at NCC in Birchwood reporting to the Business Development Desk ManagerThis newly created position provides an exciting opportunity to maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both...

  • Environmental Radiochemistry Consultant

    3 weeks ago

    Birchwood, United Kingdom Jacobs Engineering Group Inc. Full time

    **Your Impact**: At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our...

  • National Account Support Ambassador

    4 weeks ago

    Birchwood, United Kingdom Sunbelt Rentals Careers Full time

    **About The Role**: Are you ready for your next role in a successful, progressive company with fantastic career development opportunities? We’re looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. We have an exciting new...

  • National Account Support Ambassador

    2 weeks ago

    Birchwood, United Kingdom Sunbelt Rentals Careers Full time

    About The Role:Are you ready for your next role in a successful, progressive company with fantastic career development opportunities?We're looking for the very best talent to join us at this exciting time in our journey, as we continue to strengthen our market leader position by providing an even better customer experience. We have an exciting new role for a...