Sales Support Administrator
7 days ago
Zenith People are looking to recruit an experienced Sales Support Administrator for their Client based in Newcastle upon Tyne. The role is to provide sales and admin support to the sales team. You will be responsible for maintaining and growing new and existing clients for the Sales team.
Main responsibilities of the role:
Ensuring that all enquiries from all avenues are responded to in a timely manner and process all correspondence within acceptable agreed timelines
All correspondence and communications to be recorded with in the ERP system.
Offering customers an efficient, knowledgeable and courteous service, to ensure their requirements are identified, that the Company has product available to meet those needs within the timescale required by the customer, and arranging for the Company to deliver the required product, to the correct address, at the required time.
Raising and processing quotes. Ensuring all sales are processed and invoiced correctly, liaising with accounts/credit control as required to verify arranged payments or finance information to ensure payments have been received before goods are dispatched.
Liaising with Credit Control to maintain customer accounts and assisting with credit control measures.
Working with Transport & Logistics team to ensure collection and delivery of used equipment from depot network to Sales division in a timely manner to meet customer requirements. Ensuring all requirements are detailed in the system so instructions are communicated to all required personnel involved. Ensuring all transactions are correctly completed to ensure successful delivery and to avoid queries.
Communicating and overseeing all transactions for the customer to ensure customer service is maintained and that we are always providing the highest standards and quality.
Ensure customers are followed up with, to ensure successful delivery and obtain any feedback regarding products and service.
Ensuring product knowledge is maintained, identify customer specifications are met.
Contacting customers from various resources including internal database to generate 'sales opportunities', updating our database at all points of contact with the customer, ensuring we have the correct contact information for our customers. Liaise with Sales team to maximise sales opportunity between internal and external sales.
Dealing with all after sales queries and amendments.
Liaising with Procurement and Supply Chain Colleagues to ensure availability for sale commitments.
Build productive relationships with colleagues both internally and externally
Comply with all company policies and procedures.
**Salary**: £20,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
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