Customer Service Coordinator
1 day ago
Are you a graduate, or looking for the next step in your career?
**JOB TITLE**:Customer Service Coordinator
**LOCATION**: Exeter
**SALARY**: Up to £23,000 dependent on experience
**HOURS**: Monday-Friday 8:45am-5:30pm - hybrid working available 3 days in office, 2 at home
**BENEFITS**: Wow This company is all about the culture. Their offices have breakout rooms with Netflix, arcade games and slides Fresh fruit and juices are brought in regularly, many social events take place, birthdays off plus 2 days forwellbeing, on top of 28 days holiday (including Bank Holidays) Contributory pension and private healthcare are also in the package. This company genuinely knows the importance of a positive working culture and looking after their employees.
**THE COMPANY**:An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
**THE ROLE**: Due to rapid expansion, we have a fantastic opportunity for a Customer Service Coordinator to join our busy and growing Sales Team.
You will be part of a team responsible for supporting the Account Managers and Senior Account Managers, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion, offering our clients aworldwide network of approved and assured serviced apartments in key business destinations.
Speaking to our extensive supply chain, you will find the best rates and availability in line with customer requirements, make bookings and ensure a smooth stay for your guest, whatever their needs are in line with clear targets.
You will act as a brand ambassador at all times, supporting and mentoring your colleagues.
**KEY DUTIES**:
- Exceptional enquiry and booking management
- Booking administration and office support, maintaining system notes, raising invoices
- Look to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
- Follow and support company policies and procedures
- Assisting with management responsibilities as required
- This list is not exhaustive but covers most of what is expected
**THE CANDIDATE**:
- Excellent customer service
- Excellent communication skills both verbal and written
- Strong admin skills
- Highly motivated with a positive 'can do' attitude
- Adaptable to the needs of the business
- Continually seek personal and professional development
- Excellent time management skills
- High attention to detail
- Commercially aware
- Confident with IT to include Microsoft Office products and CRMs
If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward thinking modern company then we would love to hear from you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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