Customer Service Scheduler

3 weeks ago


Exeter, United Kingdom Office Angels Full time
About the Role
This is an exciting opportunity to join our busy Engineering Department as a Customer Service Scheduler. As a key member of our team, you will be responsible for coordinating schedules, managing engineer diaries, and providing exceptional customer service. You will also be involved in booking maintenance visits, analyzing reports, and collaborating with managers to provide updates on jobs and client queries.

Responsibilities:
- Coordinating engineer diaries to ensure efficient workflow
- Providing excellent customer service via phone, email, and face-to-face interactions
- Managing client account administration, including raising purchase orders and compiling order paperwork
- Booking maintenance visits and analyzing reports for management
- Collaborating with managers to provide updates on jobs and client queries

What We Offer:
- Competitive salary of £26,000-£30,000 DOE
- 24 days' holiday plus bank holidays
- Friendly team environment
- Free onsite parking
- Company pension scheme

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