Customer Service Coordinator

23 hours ago


Exeter, United Kingdom South West Grid for Learning Trust Full time

**Title: Customer Service Coordinator**

**Reporting to: Head of Customer Services**

**Location: Exeter**

**Salary: £20,049 pro rota plus 6% Cost of Living Payment**

**Background**:
The South West Grid for Learning Trust provides schools and other establishments, primarily across the 15 Local Authorities in the South West, with safe, secure and reliable connectivity and services, learning technologies to improve outcomes, and the toolkit for being safer online. As a not-for-profit Charitable Trust, primarily working on behalf of schools, we aim to provide the best possible range of quality services to help schools, and other establishments, to use technology to both impact positively on teaching and learning as well as their online safety.

The Customer Service Advisor will join a small dedicated team to further enhance the quality of engagement that we have with our customers. They will be a natural communicator, well organised and driven. A passion for customer service and attention to detail, they will be articulate, confident and professional in their communications, ensuring we create and deliver a thoroughly professional and effective service.

**Key Purpose**:
To provide outstanding customer service for the South West Grid for Learning Trust; the Customer Service Coordinator position will focus mainly on the Customer Service areas below. Opportunities may exist for growing into other areas as well.

**Responsibilities**:
The Customer Service Coordinator will provide excellent quality, accurate and effective communications to our online safety customers. Friendly and excellent customer service skills, as well as a real desire to support our customers are essential.

We are looking for a problem solver and someone who is happy being part of a busy team, while not afraid of a challenge.
- Customer Service:_
- The primary focus of the role will be to support the Assisted Monitoring Service project which includes elements of safeguarding and safeguarding monitoring systems
- The role also includes monitoring and responding to online safety customers across a range of products and services. This will include a number of mailboxes monitored daily to resolve queries, and supporting customers with SWGfL products
- In addition, the role may involve assisting and supporting the UK Safer Internet Centre team
- Ensure that accurate information is maintained using Excel and CRM
- Owning engagement with the customer, ensuring all actions are completed, issues and concerns are followed up and that the customer experience is excellent
- Supporting product and service initiatives designed to enhance the customer experience, through a variety of means including account management and creation, product functionality guidance, user surveys, online or telephone sessions
- Experience in using CRM is desirable

**Job Types**: Full-time, Fixed term contract, Temp to perm
Contract length: 18 months

**Salary**: From £20,049.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Exeter

Flextime



  • Exeter, United Kingdom RGB Recruitment Full time

    Customer Service Coordinator! Exeter Permanent £22,000 A well-known Housing company are looking to appoint a Customer Service Coordinator to work in their Exeter office. The main purpose of the role will be provide excellent customer service, you will be handling customer requests and arranging appointments for contractors working on New build...


  • Exeter, United Kingdom RME Consultants Full time

    **RME Consultants are pleasured to be working with an established client who seeking a confident, organised and proactive Customer Service Coordinator to support their company needs.** **Role: Customer Service Coordinator** **Salary: £22,000 - £25,000 per annum** **Contract: Monday - Friday, 8:30am-5:00pm** **Location: Exeter, Devonshire** **Main...


  • Exeter, United Kingdom Pertemps Network Group Full time

    **Customer Service Coordinator**: - 987400**£27,000 - £280,000 Per Annum** - Full Time**Permanent** **Exeter, Devon** **Customer Service And Call Centre** **Job Description**: - Customer Service Coordinator/Administrator - Exeter outskirts - Permanent - £27k - £28k - Do you want to work in a stunning location on the outskirt of Exeter close to good...


  • Exeter, Devon, United Kingdom Bennett and Game Recruitment LTD Full time

    Job SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at Bennett and Game Recruitment LTD. As an Administrator, you will be responsible for delivering exceptional customer service by phone and email.Key Responsibilities:Taking orders for equipment and coordinating delivery schedules to meet customer demands.Managing...


  • Exeter, United Kingdom Cathedral Appointments Ltd Full time

    Immediate start available - Flexible working - Bonus scheme Are you confident, organised, and looking to develop your career within an office environment? Our client, a successful and growing business based in Exeter, is looking to recruit a Customer Service & Logistics Coordinator to join their team on either atemporary or fixed-term basis. **Customer...


  • Exeter, United Kingdom RyderSlade Full time

    This is an exciting opportunity for a Customer Service Coordinator to join a global manufacturer to provide it's customers with a seamless supply and distribution. As Customer Service Coordinator you will have your own portfolio of business customers and be responsible for the day to day support they require. Working with the Regional Sales manager you will...


  • Exeter, United Kingdom South West Grid for Learning Trust Full time

    The South West Grid for Learning Trust provides schools and other establishments, primarily across the 15 Local Authorities in the South West, with safe, secure and reliable connectivity and services, learning technologies to improve outcomes, and the toolkit for being safer online. As a not-for-profit Charitable Trust, primarily working on behalf of...


  • Exeter, United Kingdom X2recruit Full time

    X2 Recruit are looking for a Customer Service Co Ordinator for our Client in Exeter. Enable effective customer access to the full range of services provided by the Public Realm service. Organise the provision of services within the remit of B & C Ops. Issue and administer licences, agreements and invoice and administer the recovery of debt. Ensure that...


  • Exeter, United Kingdom Office Angels Full time

    Are you a graduate, or looking for the next step in your career? **JOB TITLE**:Customer Service Coordinator **LOCATION**: Exeter **SALARY**: Up to £23,000 dependent on experience **HOURS**: Monday-Friday 8:45am-5:30pm - hybrid working available 3 days in office, 2 at home **BENEFITS**: Wow! This company is all about the culture. Their offices have...


  • Exeter, United Kingdom Millbrook Healthcare Group Ltd Full time

    Job Advert We are currently looking for a **Customer Service Coordinator** to join the team within our Exeter Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment....


  • Exeter, United Kingdom Berry Recruitment Full time

    Berry are working with a company based in Exeter who are looking for a Customer Service Coordinator to join their team on a temporary basis. **Responsibilities**: - Checking and identifying any errors in online order. Responsible for reporting these errors daily or ensure they are rectified prior to manifesting orders on the company computer system -...


  • Exeter, Devon, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking an experienced Financial Services Coordinator to join our team on behalf of the Devon & Cornwall and Dorset Police Alliance. This 9-month contract position offers a competitive salary of £16.18 per hour, providing an estimated annual income of £34,224.Job OverviewThe successful candidate will manage central purchasing...


  • Exeter, United Kingdom RyderSlade Limited Full time

    This is an exciting opportunity for a Customer Coordinator to work with a portfolio of retail customers to provide a seamless supply and distribution of products. As Customer Coordinator you will liaise with the customer’s sales team to answer queries, progress orders and resolve issues and ultimately ensure excellence in customer support. Working for...

  • Service Coordinator

    2 months ago


    Exeter, United Kingdom CV-Library Full time

    Are you a skilled Service Coordinator looking for a new opportunity? Our client is seeking an additional team member to join their busy and expanding Engineering Department. If you have experience in coordinating schedules and thrive in a fast - paced environment this could the perfect role for you! Job Title: Service Coordinator Location: Exeter Salary:...


  • Exeter, Devon, United Kingdom Vanparison Leasing Full time

    Vanparison Leasing is a leading provider of vehicle leasing solutions, and we're seeking a highly skilled Customer Service Coordinator Lead to join our sales admin team. As a key member of this team, you'll play a critical role in supporting our customers and driving business growth.The successful candidate will possess excellent communication and...

  • Service Coordinator

    1 month ago


    Exeter, United Kingdom Wise Employment Full time

    Service Coordinator - Exeter - Immediate Start - £26k - £28k D.O.E. - 32 DAYS HOLIDAYS - FREE PARKING. To work in a small, friendly, outgoing busy team of x 4, looking after 4 x Engineers. Small friendly, outgoing, Lots of communication with customers by phone, email and in writing on a daily basis. Coordinating appointments to suit both Customer and...

  • Service Coordinator

    22 hours ago


    Exeter, United Kingdom Cathedral Appointments Full time

    **£23K - £25K | HYBRID WORKING ON COMPLETION OF PROBATION | EXETER** Monday - Friday 09:00 - 17:30 **Service Coordinator** **responsibilities include: -** - Call handling and recording on the database - Coordinated the site visits for the field-based engineers - Management of the database to ensure all information is correct and up to date - Ensure the...


  • Exeter, United Kingdom Office Angels Full time

    About the RoleThis is an exciting opportunity to join our busy Engineering Department as a Customer Service Scheduler. As a key member of our team, you will be responsible for coordinating schedules, managing engineer diaries, and providing exceptional customer service. You will also be involved in booking maintenance visits, analyzing reports, and...


  • Exeter, Devon, United Kingdom Austin Fraser Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator in Heathfield. As a key point of contact for our Pallet Networks site, you will be responsible for coordinating daily service reports, processing customer invoices, and managing customer relationships.The ideal candidate will...


  • Exeter, Devon, United Kingdom Sarah West Recruitment Ltd Full time

    Job OverviewThe Customer Experience Coordinator role involves processing orders, managing order books, and overseeing shipping and after-sales support. The ideal candidate will have excellent communication skills and be able to work effectively with internal and external teams.Key Responsibilities:Order Processing: Manage order books, process orders, and...