Receptionist

2 weeks ago

Cardiff, United Kingdom Smart Recruit Online Full time

Are you a Receptionist looking to take on an exciting new role?

As we prepare to move to a brand new-purpose built dealership in Newport, we are looking for team members who will be excited by the prospect of working in a state-of-the-art facility surrounded by exciting Porsche models at one of the biggest Porsche Centres in the UK.

Our Reception team meet, greet and host our customers during their visit to our Porsche Centre. As well as being the face of our business, your primary objective is to deliver a memorable customer experience during every visit.

First impressions count, so a warm cheerful demeanour with a flexible can-do attitude is essential. You will be able to proactively manage our customers’ expectations as well as meeting their needs throughout their visit and over the phone

Upon the customers arrival, you are responsible for quickly establishing their needs and requirements, whilst swiftly building genuine rapport along the way. Thinking on your feet is very important as you are ultimately responsible for that first class visit and the seamless transfer between departments we are looking for.

Key Responsibilities:

- To answer the telephone politely and efficiently.
- To deal with enquiries, taking messages or redirecting calls as appropriate.
- To provide a friendly and helpful reception experience at all times.
- Greet customers, notify the Sales, Service or Parts departments of their arrival, and maintain a high standard of professionalism at all times.
- To assist in any other administrative or stocking duties as required.
- To ensure displays and refreshment areas are kept clean, fully stocked and orderly.

Working as a Host in the car industry is an exciting fast-paced job where no two days the same. We welcome a variety of customers into our business, all with differing expectations and requests. One person might only be in the showroom for 10 minutes, while others may want to set up a space to work for the day.

**Benefits**:

- A generous holiday allowance (25 days plus bank holidays)
- 5 day working week on a rota
- Contributory pension scheme (after qualifying period)
- Life assurance
- Private healthcare (after qualifying period)
- Staff referral fee
- Employee Assistance Programme
- You will also receive excellent training and development from Porsche and our Group training department

**Essential Skills**:
Essential Criteria:

- Experience of working in a retail or hospitality environment in a customer facing role for at least one year.
- Confident, professional, smart in appearance.
- Basic IT and computer systems experience would be beneficial to this role.

If you have the experience we are looking for, and are a friendly and positive person, this is a fantastic opportunity to join our team. If you are excited by this role and the prospect of joining the welcoming and successful team at Dick Lovett Group, please send us your CV and Cover Letter today.

**About Company**:
Dick Lovett has grown to become one the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.

**Essential Requirements**:
Essential Criteria:

- Experience of working in a retail or hospitality environment in a customer facing role for at least one year.
- Confident, professional, smart in appearance.
- Basic IT and computer systems experience would be beneficial to this role.

If you have the experience we are looking for, and are a friendly and positive person, this is a fantastic opportunity to join our team. If you are excited by this role and the prospect of joining the welcoming and successful team at Dick Lovett Group, please send us your CV and Cover Letter today.

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