Veterinary Receptionist
2 weeks ago
Veterinary Receptionist - Petherton Veterinary Clinics
Practice Site: Petherton (Cardiff)Petherton (Cardiff)
We have a fantastic opportunity for a Receptionist to work across our Petherton and Marlborough Road branches
This is a part time position (30 hours per week), working the below:
Weekday 08:00am-19:00pm (e.g. x3 days a week) Saturdays 08:30am-14:30pm given back as lieu time (Saturdays are on rotation shared by the team)As a Receptionist, you will provide a friendly and efficient service to our clients and their animals. You will need to be able to work well within a team as well as working individually, however support from your peers is always on hand. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same
You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
Day to day duties of the role will include answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic.
Previous receptionist or customer facing experience is desired. Previous veterinary industry experience would also be highly beneficial but training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn
The salary for this position will be in line with National Minimum Wage.
We know that benefits are key, and that your personal benefits priorities will differ from others. Holidays, pensions, discounts on your pet's care, paternal leave, fee payments or share save schemes might be your priority.
