Customer Service and Parts Administrator
3 days ago
**An excellent opportunity has arisen for a Customer Service and Parts Administrator based in Biggleswade.**
The Customer Service and Parts Administrator role is working for an International Market Leader in their Industry. Together with a competitive salary, the benefits include an attractive pension scheme, 23 days holiday plus bank holidays, a small annual bonusand Level 1 BUPA membership.
**JOB SUMMARY**
The Customer Service and Parts Administrator role will be to ensure maximum commercial recovery from service engineers’ times. To participate in minimising the work-in-progress stock levels. Ensuring effective procurement and sales of machine parts alongwith maintaining and developing administrative procedures.
**The Customer Service and Parts Administrator main duties include**
- Participate in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate.
- Promote and prepare parts/service quotations and orders.
- Enter new parts details onto the system to provide information and pricing to enable effective ordering.
- Collate information sufficient to support an internal or external invoice.
- The construction of internal and external invoices using all relevant supplied information.
- Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
- Input engineers’ times to build up the cost bases for invoices and for payroll purposes.
**The skills/qualifications required for Customer Service and Parts Administrator**
Must have previous Administration experience, ideally in the construction plant or transport industry, possibly in a parts, warranty or service environment.
- Have a strong customer service ethic with a positive and pro-active approach
**Salary and Benefits for Customer Service and Parts Administrator**
- Competitive salary
- 23 days holiday plus 8 bank holidays
- Loyalty bonus paid each year, increasing with service
- Level 1 BUPA Membership, which also covers dependent children
The Customer Service and Parts Administrator will work Monday to Friday, 40 hours.
Shepherd Stubbs is an Equal Opportunities Employer acting both as an Employment Agency and Employment Business.
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