Customer Service Support Assistant
5 months ago
**Customer Service Support Assistant - Biggleswade**
£11.82 - £15.38 hourly rate plus great benefits (£11.82/hr base rate plus £1.78/hr back shift allowance and £1.78/hr weekend shift allowance)
22.5 hours per week, 3 days over 7 including weekends. Part-time. Permanent.
Shift pattern - shift ranging from 6am-2pm or 9am-5pm Mon-Fri. And 8am-4pm on weekends & bank holidays (rota provided in advance)
The Co-op, Biggleswade Distribution Centre, Pegasus Drive, Biggleswade, SG18 8YY
We’re looking for a customer service support assistant to join our depot in Biggleswade. At Co-op we believe in putting our customers, colleagues and communities at the heart of everything we do. We encourage our teams to share their ideas to help us improve the way we work in our state-of-the-art distribution centres.
In this role you’ll help retail stores to resolve queries about deliveries - administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely.
**What you’ll do**:
- receive information relating to claims and other issues preventing store deliveries from stores
- administer the claims, processing and accurately record data
- liaise with internal operational teams regarding the investigation and outcome of claims
- support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded
- help with other administration processes
- escalate issues and queries to the communication team leader, reporting complaints via the store or regional management
**This role would suit someone who has**
- customer service experience
- excellent organisation skills
- great communication skills and able to communicate with colleagues at all levels
- experience working with other people and can work well as part of a team
- great attention to detail, accuracy and enjoys working at pace
**Why Co-op?**
As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:
- a competitive salary
- great holiday allowance
- discounts on Co-op products and services
- a pension with up to 10% employer contributions
**Building an inclusive work environment**
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
We reserve the right to remove a vacancy before the scheduled closing date.
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom Customer Service and Call Centres Full time**Job Title**: Customer Service Advisor **Salary**: £11 per hour **Location**: Biggleswade **Contract**: Temporary to Permanent **Hours**: Friday to Monday 9am-5pm **COMPANY PROFILE**: If you are looking a full time, fast paced customer service role we currently hiring on behalf of our client in Biggleswade. This role has become available due to...
-
Customer Service Support Assistant
5 months ago
Biggleswade, United Kingdom Coop Full time**Customer Service Support Assistant - Biggleswade** £11.82 - £15.38 hourly rate plus great benefits (£11.82/hr base rate plus £1.78/hr back shift allowance and £1.78/hr weekend shift allowance) 37.5 hours per week, 5 over 7 days including weekends. Full-time. Permanent. Shift pattern - shift ranging from 6am until 2pm, 9am until 5pm or 11am until 7pm...
-
Customer Service Representative
2 months ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full time{"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and stock...
-
Customer Service Representative
1 month ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full time{"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and...
-
Customer Service Representative
2 months ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full time{"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and stock...
-
Customer Service Representative
2 months ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full time{"title": "Customer Assistant", "description": "OverviewLidl is a dynamic and supportive team with big ambitions. As a Customer Assistant, you'll play a key role in delivering exceptional customer service and helping our customers find what they need.Key ResponsibilitiesProvide expert advice and assistance to customersEfficiently manage deliveries and...
-
Customer Service Representative
4 weeks ago
Biggleswade, Central Bedfordshire, United Kingdom Welcome Break Full timeCustomer Service RepresentativeWelcome Break is a leading provider of food and fuel services, and we are seeking a Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that they have a positive experience at our sites.You will work...
-
Admin & Customer Services Assistant
5 months ago
Biggleswade, United Kingdom Bidfood Full timeBidfood are a leading wholesale food distributor covering the whole of the UK. We pride ourselves on our close relationships with local suppliers and our ability to offer the best products to our customers. Our flexible infrastructure ensures that we are able to supply the entire Bidfood product range as a “one stop shop” to our customer base throughout...
-
Customer Service Representative
3 weeks ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and service targets.Key...
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom Zeus Packaging Full time**Position**:Customer Service Representative This role contributes to a thriving sales environment, working in conjunction with operations, external sales, finance & procurement. As a Customer Service Executive, you will be the primary point of contact for our valued customers, ensuring exceptional service and support throughout their experience with us....
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom CTCARBON Full timeCT Carbon is a high growth e-commerce business specialising in automotive styling. Our team is rapidly expanding and we're looking for a passionate customer service executive to ensure we are able to provide the best possible experience to our global customers Skills needed - Good and confident telephone manor - Proficient with computer and MS office -...
-
Customer Service Executive
6 months ago
Biggleswade, United Kingdom CTCARBON Full timeCT Carbon is a high growth e-commerce business specialising in automotive styling. Our team is rapidly expanding and we're looking for a passionate customer service executive to ensure we are able to provide the best possible experience to our global customers Skills needed - Good and confident telephone manor - Proficient with computer and MS office -...
-
Customer Service Representative
3 weeks ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, answering questions and resolving queries in a professional and courteous manner.Efficiently process deliveries, restocking shelves and maintaining a clean...
-
Customer Service Representative
3 weeks ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing excellent customer service, maintaining a high level of store standards, and working collaboratively with colleagues to achieve sales and service targets.Key...
-
Customer Service Executive
5 months ago
Biggleswade, United Kingdom United Independent Distributors Ltd Full time**JOB SUMMARY**: The overall objective of the Customer Service Executive involves working as part of the customer service team to ensure departmental targets are met as a whole. It also involves working with your line manager to identify and promote change that will facilitate improvement of the customer experience and ensure continued high standards of...
-
Customer Service Advisor
6 months ago
Biggleswade, United Kingdom CEF Full timeCity Electrical Factors Ltd **ONLINE CUSTOMER SERVICE ADVISOR FULL TIME** **An exciting career opportunity has arisen for a Full Time, Online Customer Service Advisor to join our team and be part of our online operation based in Biggleswade to help assist in the day to day running of the customer services department.** This is a fantastic opportunity to...
-
Customer Service Representative
4 weeks ago
Biggleswade, Central Bedfordshire, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and operational...
-
Services Assistant
5 months ago
Biggleswade, United Kingdom Sainsbury's Full time**Location** - Biggleswade Store, Sainsbury's Supermarkets Ltd Bells Brook, Biggleswade, SG18 0NA **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Retail **Job ID** - 228361 Love food, variety and helping people? Joining our team as a Services Assistant could be the role for you! As the job title...
-
Customer Assistant
5 months ago
Biggleswade, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** **This is a temporary position in our Cafe. Theer are 2 vacancies with the following shift patterns**: **Wed 11-3** **Fri 12-4** **Sat 12-4:30** **or** **Wed 11-3** **Fri 10-2:30** **Sat 11-3** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task...
-
Customer Service Coordinator
3 weeks ago
Biggleswade, Central Bedfordshire, United Kingdom Allstaff Full timeAbout the Role:We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Allstaff Recruitment. As a key member of our team, you will be responsible for maintaining invoices, warranty renewals, and service contract renewals for our clients.Key Responsibilities:Maintain accurate and up-to-date records of invoices,...