Customer Service Support Assistant

2 weeks ago

Biggleswade, United Kingdom Coop Full time

**Customer Service Support Assistant - Biggleswade**
£11.82 - £15.38 hourly rate plus great benefits (£11.82/hr base rate plus £1.78/hr back shift allowance and £1.78/hr weekend shift allowance)
37.5 hours per week, 5 over 7 days including weekends. Full-time. Permanent.
Shift pattern - shift ranging from 6am until 2pm, 9am until 5pm or 11am until 7pm (rota provided in advance)
The Co-op, Biggleswade Distribution Centre, Pegasus Drive, Biggleswade, SG18 8YY

We’re looking for a customer service support assistant to join our depot in Biggleswade. At Co-op we believe in putting our customers, colleagues and communities at the heart of everything we do. We encourage our teams to share their ideas to help us improve the way we work in our state-of-the-art distribution centres.

In this role you’ll help retail stores to resolve queries about deliveries - administering and recording the claims accurately on the system. We’ll look for you to liaise with store colleagues to update them on any issues with deliveries and other factors that could affect stock from getting to store on time, securely and safely.

**What you’ll do**:

- receive information relating to claims and other issues preventing store deliveries from stores
- administer the claims, processing and accurately record data
- liaise with internal operational teams regarding the investigation and outcome of claims
- support special store activities i.e. refits, schedule changes to make sure the expectations of stores are met or exceeded
- help with other administration processes
- escalate issues and queries to the communication team leader, reporting complaints via the store or regional management

**This role would suit someone who has**
- customer service experience
- excellent organisation skills
- great communication skills and able to communicate with colleagues at all levels
- experience working with other people and can work well as part of a team
- great attention to detail, accuracy and enjoys working at pace

**Why Co-op?**

As a Co-op colleague you’ll do work that matters in an organisation where principles are just as important as profits. You’ll also get a package that includes:

- a competitive salary
- great holiday allowance
- discounts on Co-op products and services
- a pension with up to 10% employer contributions

**Building an inclusive work environment**

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

We reserve the right to remove a vacancy before the scheduled closing date.

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