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Pricing Administrator
3 weeks ago
Location: Middleton
Mon
- Fri 8:30am-5:00pm, occasional Saturdays
COVID Secure workplace
Salary £23,000 - £27,500 Dependant on Experience
The team provide the complete sales and after-sales support package and work side by side with some of the most recognisable brands in the UK. There are six depots and two VMUs across the North West each of which has highly trained staff together with the latestequipment and technology to keep customer operations running efficiently. It is a business dedicated to putting the customer first.
They're looking for someone efficient and with an excellent eye for detail. Experience of the commercial vehicle sector is a must but you will be provided with support and training to make sure you have the right tools to do your job.
**Responsibilities**
Invoicing and controlling depot work-in-progress (anything that is not invoiced in hours)
Check system to ensure campaigns are completed
Carry out, retail, repair & maintenance and internal costing as per company standards
Supply fully priced estimates of repairs required and ensure work is authorised where required
Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures
Assist in achieving depot KPI's in relation to efficiency, WIP targets, recovery rates and invoice leadtime
Achieve sold hours in line with current produced hours and set targets
Resolve and assist in invoice queries and other administration duties when required
Ensure all customer complaints are escalated to the Manager, ensuring quick resolution
Maintain Dealer Operating Standards within department to a high standard
Liaise with insurance companies for body shop repairs and authorisation
Comply with company health, safety and environmental policies at all times
Contacting customers and obtaining order numbers as required
**Knowledge, Skills & Experience**
Experience within a similar environment
Autoline experience is essential
Effective communication
Strong IT skills
Attention to detail
Awareness and understanding of commercial vehicle service and parts operations and repairs
The ability to organise work on own initiative and work under pressure
Excellent customer service skills
Commitment to providing a high quality service
Ability to actively seek solutions to problems
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