Patient Experience Survey Facilitator

3 weeks ago


Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

The post holder will support the patient experience portfolio in the coordination of the patient experience surveys across all services in the South Tees Hospitals NHS Foundation Trust. Providing support and expert advice to staff in relation to the Friends and Family Test and local / National patient experience surveys. Supporting staff to develop surveys to elicit the patient experience for the purpose of learning and improvement. They must demonstrate an attitude which respects and values service users’ and their relatives and carers. Supporting patients, carers and relatives to complete, where appropriate, surveys over the telephone or face to face.

The post holder will be required to;
- Maintain the Friends and Family Test and real time inpatient feedback through the Trust internal feedback system.
- Maintain the national survey program
- Work with senior staff in the organisation to develop action plans based on National survey feedback and monitor
- Interpretation, analysis and triangulation of data for patient experience, such as National surveys.
- Provide reports on the feedback from the local and National surveys.
- Providing and receiving contentious information regarding patient care and early escalation of serious concerns identified via patient feedback.
- Support staff in the creation patient experience surveys.
- Advice and support to clinical/non-clinical staff on methods for obtaining patient feedback
- Analysis of patient feedback data from all sources for reporting purposes and to support improvement work
- Support staff in using the Trust feedback system to improve the patient experience, for example, ‘You said, We did’.
- Support in the identification of patient and staff stories to share with Trust Board / Patient Experience Steering Group.
- Coordinate the Governor Drop in’s
- Manage the administration staff aligned to Patient Experience
- Work across sites as appropriate.

Please note this post will close at sufficient applicants

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the leadership development programme, and the Quality Improvement Programme that the Trust delivers. This programme aims to

Explore leadership within the NHS

Promote Trust Values and Behaviours

Develop your Leadership effectiveness and skills

Practitioner level in quality improvement, equipping you with the skills to champion, lead and complete quality improvement within your role

After you complete this four and a half days of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses dependent upon your role and bitesize programmes and leadership apprenticeships at level 3,5 and 7.



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