Patient Ambassador

2 months ago

Middlesbrough, United Kingdom The Staffing Experts Full time

**We are currently working with a local hospital based in Middlesbrough who are looking for a Patient Ambassador.**

**This is a temporary-permanent position**
- Supervise, co-ordinate, motivate, train and work with ward-based cleaning staff and ward hosts to provide an efficient, quality service to patients.
- Ensure the ward catering and cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules.
- Ensure the ward hosts and cleaning assistants report for duty in good time and are presented in a clean and tidy manner.
- Provide support and guidance to ward hosts.
- Ensure that meal orders are captured and uploaded by the host in good time for service delivery.
- Monitor cleaning and catering services against set criteria and standards
- Ensure food safety HACCP documentation and cleaning schedules are completed correctly.
- Provide on-the-job training and arrange a buddy for new starters or staff returning to work after a long period of absence.
- Complete competency checks for ward hosts and ward-based cleaning staff to evidence capability.
- Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with, and action taken to prevent re-occurrence.
- This is a physical role, and the post-holder will be required to be mobile for most of their working day with manual handling being necessary to lift / carry / operate cleaning machinery.
- Ability to achieve BICSc qualification or NVQ level 3 within the first 12 months of appointment.
- Food safety certification to level 3
- Ability to read, write and converse clearly in English Basic Health & Safety
- Previous experience working within a hospital or service environment within the catering or cleaning environment/industry.
- Supervisory experience
- Customer service skills including clear verbal communication.

Understand the importance of hygiene and safety**.**

**Job Types**: Temporary contract, Full-time
Contract length: 3 months

**Salary**: £26,520.00 per year

**Benefits**:

- Company car

Ability to commute/relocate:

- Middlesbrough: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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