Housing & Tenancy Support Officer

4 days ago

Craigavon, United Kingdom Arbour Housing Full time

**Job Purpose**:
To provide an effective housing management service designed to meet the needs of our tenants and the properties they live in, ensuring that a tailored tenancy support service is delivered. To make an effective contribution to the delivery of Housing Management services which includes arrears management, void management, allocations, tenancy management and tenant engagement.

**Main Duties and Responsibilities**:
1. To provide innovative practical support to tenants and signpost them to appropriate support agencies as necessary.

2. To undertake visits to tenants providing a support service for issues raised and obtaining a suitable outcome through effective communication and an agreed action plan.

3. To signpost and support tenants in relation to issues impacting them and their tenancy with the Association.

4. To develop opportunities for partnership working for the benefit of tenants and communities.

5. To assist and support Tenant Representatives and Tenant Groups at scheme / community level with agreed initiatives.

6. To organise and co-ordinate tenant events / activities for community development / enhancement.

7. Prepare reports following events, evaluate success of events against intended outcomes and detail learning objectives and opportunities for the future.

8. Organise and implement Tenant Groups / Tenants Forum to encourage positive tenant participation and continued engagement within the Association in all areas of service delivery.

9. Supply regular information regarding tenant activities and community development for use on Association’s website and published literature.

10. To maintain accurate records regarding Tenancy Support and Engagement.

11. To embrace and participate in own personal development initiatives, identify training opportunities, to increase skills and knowledge and ensure that objectives and performance targets are achieved.

12. To allocate void properties in accordance with current procedures to ensure compliance with the Common Selection Scheme.

13. To ensure the timely assessment of Transfer Applications, entering Assessments on to our systems and all other associated administration duties in accordance with the required timescales of the Common Selection Scheme.

14. To carry out Tenancy Audits to ensure the efficient management of the Association’s housing stock.

15. To be proactive in managing the impact of welfare reform on Tenants and the Association.

16. To provide advice and information to tenants and others on all tenancy matters, welfare benefits and other housing related queries.

17. To manage arrears cases effectively ensuring that prompt action is taken, including Legal proceedings where necessary, to control and recover outstanding arrears and to ensure rent collection is receipted in-line with DfC and the Association’s targets.

18. To identify tenants falling into arrears and monitor existing cases to ensure that prompt action is taken. To identify trends with rent payments and take proactive action to mitigate risks of rent arrears.

19. To interview tenants with a view to reaching agreements to clear arrears.

20. To initiate and recommend the issue of Notices of Intent and prepare relevant documentation.

21. To act as the Association’s advocate and representative in Court, and to advise where attendance of other staff is appropriate.

23. To ensure that other relevant departments are aware of a proposed eviction.

24. To respond effectively to potential cases of Anti-Social Behaviour in line with Policy and Procedures to ensure neighbourhood sustainability.

25. To manage and deal efficiently and effectively with any complaint received and ensure that a quality service is provided to all tenants.

26. To conduct regular Tenancy Inspections and ensure all conditions of Tenancy are being adhered to and take appropriate action as necessary.

27. To adhere to the Tenants Charter to provide an efficient, effective and professional service to all of the Association’s tenants.

28. To encourage, increase and facilitate all levels of Tenant Engagement within the Association’s housing stock. Promoting inclusion among all our tenants and building stronger communities through engagement and partnership working.

29. Contribute to the team, assisting where required to achieve objectives.

30. To comply with all policies and regulatory requirements, alerting your Manager to any incidents or breaches.

31. To undertake any other tasks and duties within the scope and grade of the post.

The ability to speak, read and write in English is required for this post.

**Job Types**: Full-time, Permanent

**Salary**: £28,900.00-£32,020.00 per year

**Benefits**:

- Company pension
- Flexitime
- Life insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Craigavon: reliably commute or plan to relocate before starting work (required)

**Ed

  • Housing Benefit Officer

    6 months ago

    Craigavon, United Kingdom Kennedy Recruitment Full time

    Are you a dedicated and experienced Administrative professional? Do you seek to transfer you skills over to the public sector? In this role, you will provide administrative, clerical and secretarial support within a Housing Benefit Office. Read on to find out more about this exciting opportunity. **Your Duties**: - Makes decisions based on the...

  • Planning Officer

    7 months ago

    Craigavon, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Planning Officer - Craigavon** NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. **Benefits**: - Hourly Rate: £13.91 per hour - Location: Craigavon - Hours of Work:...

  • Clerical Officer

    7 months ago

    Craigavon District, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Clerical Officers - Craigavon** NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Do you have administrative experience and looking for a role within the Public...

  • Clerical Officer

    6 months ago

    Craigavon District, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Clerical Officers - Craigavon** NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Do you have administrative experience and looking for a role within the Public...

  • Admin Officer

    7 months ago

    Craigavon District, United Kingdom Riada Resourcing Full time

    **Northern Ireland Housing Executive - Administration Officer - Craigavon** NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. _WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find...

  • Care Assistant, Night Shift

    3 weeks ago

    Craigavon, United Kingdom Radius Housing Full time

    Job Description:As a Care and Support Assistant with Radius Housing, you will be responsible for delivering high-quality care and support services to residents. You will work as part of a team to promote the welfare and wellbeing of our residents and ensure their safety from harm.About Us:Radius Housing is a leading provider of social housing in Northern...

  • Disability Support Worker

    1 week ago

    Craigavon, United Kingdom NIFHA - Northern Ireland Federation of Housing Association Full time

    Care & Support Assistant - Nights at Radius Housing: Delivering Care and Support Services that Make a Difference!In this exciting role, you will have the opportunity to work with vulnerable individuals and their families, promoting their welfare and wellbeing.About the Job:Deliver person-centred care and support services that meet the needs of...

  • Nihe - Planning Officer

    7 months ago

    Craigavon, United Kingdom MPA Recruitment Full time

    MPA Armagh are working with the **Northern Ireland Housing Executive **to help recruit a Planning Officer for the Craigavon area. **MAIN PURPOSE** To provide a professional town planning service and contribute to the delivery of community planning and housing priorities to build sustainable communities through effective place shaping and land use in line...

  • Support Worker

    3 weeks ago

    Craigavon, United Kingdom Radius Housing Full time

    Job Overview:We are seeking a highly motivated and caring individual to join our team as a Care and Support Assistant. In this role, you will have the opportunity to make a real difference in the lives of our residents and contribute to the success of our organisation.About the Role:As a Care and Support Assistant, you will be responsible for delivering care...

  • Home Care Assistant

    2 weeks ago

    Craigavon, United Kingdom Radius Housing Full time

    About the Role:As a Care and Support Assistant with Radius Housing, you will be responsible for delivering high-quality care and support services to residents. You will work as part of a team to promote the welfare and wellbeing of our residents and ensure their safety from harm.Key Responsibilities:• Provide care and support services to residents• Work...

  • Administrative Support Officer

    1 month ago

    Craigavon, United Kingdom Brook Street Full time

    Job Summary: Brook Street is seeking an Administrative Support Officer to work in the Health Care sector in Craigavon, UK. The role is a part-time position, working Monday to Friday, 0900 to 1700, with possible extension and paid £45 per hour on a weekly basis.Responsibilities:Maintain general filing systems and ensure proper organization of...

  • Office Support Specialist

    1 week ago

    Craigavon, United Kingdom HAYS Specialist Recruitment Full time

    A challenging and rewarding opportunity has arisen for an Office Support Specialist to join our team. We are a leading building services company with over 20 years of experience, and we are now recruiting for a permanent Office Administrator.Job SummaryThe successful candidate will have a strong administrative background and be able to provide exceptional...

  • Support Services Assistant

    6 months ago

    Craigavon, United Kingdom Aughnacloy House Full time

    **Main Function of the Job**: To work as a trained multi-skilled member within the support services team to include Laundry, Catering and Housekeeping. Training will be provided. Shifts: 7am - 7pm or 8am - 8pm **Main Duties and Tasks** - Ensure that the resident’s bedding and clothing is laundered to the standards required to include washing, drying and...

  • Planning Officer

    7 months ago

    Craigavon, United Kingdom Kennedy Recruitment Full time

    Are you an experienced and dedicated Planning professional with a keen interest in the Housing market or land regeneration? If so, read on, as we may have just the role for you. **Your Duties**: - To support the Social Housing Development Programme by identifying and supporting schemes in areas of need. - To assist in housing-led regeneration and provide a...

  • Planning Officer

    7 months ago

    Craigavon, United Kingdom Kennedy Recruitment Full time

    Are you an experienced and dedicated Planning professional with a keen interest in the Housing market or land regeneration? If so, read on, as we may have just the role for you. **Your Duties**: - To support the Social Housing Development Programme by identifying and supporting schemes in areas of need. - To assist in housing-led regeneration and provide a...

  • Senior Administrative Support Officer

    1 week ago

    Craigavon, United Kingdom Randstad UK Full time

    **Job Overview:**We are seeking a highly organized and detail-focused Administrative Support Officer to join our team in the Northern Ireland Health service.As an Administrative Support Officer, you will provide exceptional clerical support to senior medical management teams, ensuring efficient operations and prioritizing patient needs.The successful...

  • Administrative Support Officer

    1 week ago

    Craigavon, United Kingdom Brook Street UK Full time

    At Brook Street UK, we are excited to announce an opening for a Higher Clerical Officer and Support Worker at Lurgan Hospital. This role is integral to supporting our school-based Orthoptic service for special schools within the Trust area.We offer flexible working options to suit your needs: 18.75 hours per week, which can be tailored to fit your...

  • Office Support Specialist

    2 weeks ago

    Craigavon, United Kingdom INFORM3 Full time

    About the CompanyINFORM3 Recruitment is currently working with a reputable Construction Company that has established itself in both the UK and Irish construction markets.The company offers a full-time opportunity in their Portadown office for an experienced Office Administrator. The role does not require construction experience, but applicants must have at...

  • Office Support Professional

    3 weeks ago

    Craigavon, United Kingdom HAYS Specialist Recruitment Full time

    Company OverviewOur client, a well-established and innovative building services company, has been successfully trading for over 20 years. They are a market leader in their industry and have a strong presence in the UK & Ireland.">Job DescriptionWe are seeking an Office Administrator to join our team on a permanent basis. The successful candidate will be...

  • Administrative Support Officer

    4 weeks ago

    Craigavon, United Kingdom Black Fox Solutions Full time

    This is an exciting opportunity to become a part of the Black Fox Solutions team as an Administrator for their Portadown office.The role offers flexibility with the option to work full-time or part-time. Your responsibilities will include:General administrative duties such as maintaining records and managing day-to-day operations.Liaising with tenants and...