Guest Service Assistant

4 weeks ago

West London, United Kingdom RBH Management Full time

**Job Ref**:RBH11928

**Branch**:Holiday Inn Express London - Park Royal

**Location**:Holiday Inn Express London - Park Royal, London

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:07:00 - 15:30 / 14:30 - 23:00

**Hours per week**:40

**Posted date**:04/05/2023

**Closing date**:05/06/2023

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**A DAY IN THE LIFE OF A GUEST SERICE ASSISTANT AT HOLIDAY INN EXPRESS LONDON - PARK ROYAL**
- What you'll be doing..._

Reporting to the Deputy General Manager, you can expect your working day to include the following:
DUTIES AND RESPONSIBILITIES:
**Management of Customer Service and Operations**
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
- To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
- To ensure complaints and feedback are dealt with using company procedures and with-in given guidelines.
- Carry out reception shifts ensuring smooth operation of business on a rota basis
- Support the front of house team in completing reception, bar, and breakfast and food service.
- Supporting the IHG Rewards Club Champion, drive enrolments.
- Ensure shift task lists are completed to a high standard
- Maintain hotel brand standards.
- Adhere to employment law at all times.
- Process and administer all relevant paper work to Deputy General Manager, General Manager and Sales Department

**Finance**
- Manage shift/daily banking for credit/debit cards, cash and cheques, in accordance with company policies.
- Ensure all financial (delivery notes, invoices etc) documents are safely escalated to the Admin person.
- To take a proactive approach to cost control throughout the whole operation.

**WHAT WE NEED FROM YOU**
- We hire mostly on personality potential but here are a few of our requirements..._

To succeed in the role of Guest Service Assistant, you will need the following qualities and skills.
- Act with **INTEGRITY**:

- Deliver **EXCELLENCE**:

- Have the **AMBITION** to continuously improve, and
- Show that we **CARE**

**WHAT WE OFFER**
- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension

To learn more about our full benefits package, click here to watch our employee benefits video.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

A modern, 5-storey hotel with striking blue-and-white facade, Holiday Inn Express London - Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre. Holiday Inn Express London Park
- Royal offers all guests free Internet.

Westfield London, a 5-minute tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and restaurants serving everything from oysters to Mexican street food. Its 20 minutes to central London for Oxford Street shopping, West End theatre and world-famous attractions like the London Eye.

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