Motor Claims Handler
3 days ago
**Who we are**
We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.
We take care of people who have been involved in accident by:
- Fixing their car
- Providing them with a replacement
- Helping them recover their losses
- Making them feel secure
**How will you make a difference?**
Assess new accident referrals from business partners to ascertain whether they are fault or non-fault and assist customers by always providing our clients with exceptional customer service.
**What will you be accountable for?**
- Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with SLAs and agreed standards.
- Handling calls quickly and efficiently with clients, customers and insurers to discuss, record and progress cases, politely and professionally
- You’ll also need to ensure data is processed accurately.
- Timely resolution of queries to ensure customer satisfaction
- Promoting our products and services
- Completing any administration,
- Working efficiently and proactively to achieve your targets and progress your caseload.
**How will you make it happen?**
- Exceptional communication and organisational skills
- Ability to work in a fast paced high pressured at times environment
- Excellent time management and good prioritising skills required
- Dynamic, results driven outlook
- Ability to work as part of a team and using your own initiative
**Benefits & Rewards**:
- 25 Days holiday + bank holidays
- Hybrid working
- Pension scheme
- Company car scheme
- Buy/sell holidays
- Cycle to work scheme
- Perkbox
- Saving Scheme
- Football Tickets
- Summer and Christmas Parties
- Enhanced Maternity and Paternity
- Healthcare Package
**What guides us?**
- **E**mpathy
- We recognise and celebrate our differences
- We Trust each other and demand a culture where mutual respect is a given
- No one works harder for their customer
- **D**riven
- We share a common goal
- We are driven to be the best that we can be, in all that we do
- Innovation and the spirit to continuously improve are what keeps EDAM driving forward
- **A**ccountable
- Accountability is both an individual and collective responsibility
- Quality is a given
- We own our mistakes and we celebrate our successes
- **M**aking it happen
- We are dedicated to excellence in all that we do
- My individual contribution makes a difference
- We grow through the building and sharing of knowledge
**We understand that we’re stronger together**
**#oneteam**
So if you have **EMPATHY**, the **DRIVE** and can take **ACCOUNTABLILITY** - **MAKE** it happen and click apply
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £22,000.00-£28,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Quarterly bonus
Work Location: One location
-
Claims Handler
6 days ago
Sunderland, United Kingdom iRevolution Claims Full time**Company description** iRevolution Claims is based in Sunderland and is part of the iRevolution Group. As a Group we employ 225 people across the country and have expertise in broker services, business energy and insurance broking. **Job description** We are currently recruiting for a self-motivated, telephone based claims handler to join the...
-
Motor Claims Handler
7 months ago
Sunderland, United Kingdom EDAM Group Full time**Who we are!** We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times. We take care of people who have been involved in accident by: - Fixing their car - Providing them with a...
-
Insurance Claims Handler
7 months ago
Sunderland, United Kingdom EDAM Group Full timeMotor Claims Handler **Who we are!** We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times. We take care of people who have been involved in accident by: - Fixing their car -...
-
Claims Handler
6 days ago
Sunderland, United Kingdom EDAM Group Full time**Claims Handler** We are looking for Trainee and Experienced claims handlers, we can accommodate both full and part time, hours of work are between 8am and 8pm Monday to Friday and 1 in 4 Saturdays. **Who we are!** We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the...
-
Trainee Claims Handler
7 months ago
Sunderland, United Kingdom Arriva Full timeWe are Arriva and we are well on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 13 different European countries every year. We have an excellent opportunity for a Trainee Non-Personal Injury Claims hander to join our in-house insurance teams based in **Doxford.** In this...
-
Claims Handler
5 days ago
Sunderland, United Kingdom EDAM Group Full time**Who we are!** Assisting clients nationwide involved in road traffic accidents, EDAM Group provides a comprehensive range of in-house post-accident services, outsourced claims management, repair management, legal services and replacement vehicles. We are a group of companies established in 2001 working towards and guaranteeing the same goal, comprehensive...
-
Motor Claims Handler
18 hours ago
Sunderland, United Kingdom EDAM Group Full time**Who we are!** We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times. We take care of people who have been involved in accident by: - Fixing their car - Providing them with a...
-
Motoring Services Director
1 month ago
Sunderland, Sunderland, United Kingdom Motorsport-Total GmbH Full timeMotorsport-Total GmbH: Leading the Way in Motoring ServicesWe are seeking an exceptional Automotive Center Manager to lead our team of skilled technicians and customer services advisors in delivering a seamless service experience. As a key member of our management team, you will be responsible for driving excellence in quality standards and results.About...
-
Senior Motoring Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom Motorsport-Total GmbH Full timeWe are seeking an experienced Senior Motoring Operations Manager to lead our team of skilled technicians and customer service advisors in providing a first-class customer experience. This is an exciting opportunity to be part of a rapidly growing business with a focus on motoring services and electric mobility.About the RoleAs a key member of our management...
-
Warranty Administrator
7 months ago
Sunderland, United Kingdom Vertu Motors Full time**Vertu Motors BMW Sunderland** Here at Vertu Motors BMW Sunderland we pride ourselves on our outstanding level of customer service and our well trained and knowledgeable staff are on hand to deal with any queries customers might have. We currently have a fantastic opportunity for a Warranty Administrator to join our team! We are offering a salary of up...
-
Fnol Claims Handler
7 months ago
Sunderland, United Kingdom EDAM Group Full time**Who we are!** We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times. We take care of people who have been involved in accident by: - Fixing their car - Providing them with a...
-
Warranty Administrator
3 hours ago
Sunderland, United Kingdom Vertu Motors Full time**About us** We have an exciting opportunity for a Warranty Administrator to join Vertu BMW Sunderland dealership! This is a full time permanent role offering a basic salary of £27000 per annum **About the Role** The Warranty Administrator role plays a key part in the relationship between the dealership, customers and the manufacturer. Main duties of the...
-
Customer Services Representative
7 months ago
Sunderland, United Kingdom Auxillis Full time**Location**: Peterlee **Working Hours**: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - Competitive base salary - Monthly performance bonus (OTE £3,360 pa) - A tax-free £500 success bonus on passing probation **Join our thriving business as a Customer Services...
-
Service Administrator
7 months ago
Sunderland, United Kingdom Vertu Motors Full time**Vertu Motors BMW Sunderland** At Vertu Motors BMW Sunderland we are looking for a Service Administrator to join the team at our soon to be opened Prep Centre! We are offering a basic salary of £11.44 per hour plus great company benefits! The general duties of the role: - Creating and manging the throughput of jobcards - Creating internal estimates /...
-
Customer Services Representative
7 months ago
Sunderland, United Kingdom Auxillis Full time**Location**: Peterlee **Working Hours**: 37.5 hours per week, between 8.30am and 5.30pm, Monday to Friday **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of - Competitive base salary - Monthly performance bonus (OTE £3,360 pa) - A tax-free £500 success bonus on passing probation **Join our thriving business as a Customer Services...
-
Commercial Account Handler
7 months ago
Sunderland, United Kingdom 1st UK Commercial Full time**About us** **1st UK Commercial** is an ambitious commercial insurance broker with offices in Sunderland and Durham. We have seen over 900% growth in Gross Written Premium over the last 3 years which has been achieved organically and by acquisitions. **Job Description** - Handling incoming calls from customers - Adjusting existing insurance policies to...
-
Commercial Account Handler
7 months ago
Sunderland, United Kingdom 1st UK Commercial Full time**About us** **1st UK Broking** is an ambitious commercial insurance broker with offices in Sunderland and Durham. We have seen over 900% growth in Gross Written Premium over the last 3 years which has been achieved organically and by acquisitions. **Job Description** - Handling incoming calls from customers - Adjusting existing insurance policies to suit...
-
Customer Advisor
7 months ago
Sunderland, United Kingdom RWR Recruitment Full time**Customer Service Advisor** **Peterlee** **£21k-£22.9k base + £3,360 OTE + £500 probation bonus.** **Do you have Customer Service Experience?** **Are you able to build a rapport with customers?** - Taking or making telephone calls from/to customers in relation to their motor vehicle accident. - Promote and upsell products to the customers - While...
-
Customer Service Advisor
7 months ago
Sunderland, United Kingdom Auxillis Full time**Location**: Peterlee **Working Hours**: 37.5 hours per week, between 7am and 9:30pm, including weekends **Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of competitive base salary monthly performance bonus (OTE £3,360 pa) a tax-free £500 success bonus on passing probation Join our growing team as a Customer Service Advisor! You may not...
-
Production Line Operator
7 months ago
Sunderland, United Kingdom The Recruitment Junction Full timeAre you looking for your next role as a production line operator with a global company, then this may be the job for you. The role is full time, 8 hour shifts working 2 shift patterns both day shifts and night shifts. Monday to Friday with a salary of £31,000 2 weeks of training during which you will claim Universal Credit as usual, with lunches provided...