Fnol Claims Handler

**Who we are**

We are a nationwide team working towards and guaranteeing the same goal: helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

- Fixing their car
- Providing them with a replacement
- Helping them recover their losses
- Making them feel secure

**How will you make a difference?**

Assess new accident referrals from business partners to ascertain whether they are fault or non-fault and assist customers by always providing our clients with exceptional customer service.

**What will you be accountable for?**
- Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with SLAs and agreed standards.
- Handling calls quickly and efficiently with clients, customers and insurers to discuss, record and progress cases, politely and professionally
- You’ll also need to ensure data is processed accurately.
- Timely resolution of queries to ensure customer satisfaction
- Promoting our products and services
- Completing any administration,
- Working efficiently and proactively to achieve your targets and progress your caseload.

**How will you make it happen?**
- Exceptional communication and organisational skills
- Ability to work in a fast paced high pressured at times environment
- Excellent time management and good prioritising skills required
- Dynamic, results driven outlook
- Ability to work as part of a team and using your own initiative

**Benefits & Rewards**:

- 25 Days holiday + bank holidays
- Hybrid working
- Pension scheme
- Company car scheme
- Buy/sell holidays
- Cycle to work scheme
- Perkbox
- Saving Scheme
- Football Tickets
- Summer and Christmas Parties
- Enhanced Maternity and Paternity
- Healthcare Package

**What guides us?**
- **E**mpathy
- We recognise and celebrate our differences
- We Trust each other and demand a culture where mutual respect is a given
- No one works harder for their customer
- **D**riven
- We share a common goal
- We are driven to be the best that we can be, in all that we do
- Innovation and the spirit to continuously improve are what keeps EDAM driving forward
- **A**ccountable
- Accountability is both an individual and collective responsibility
- Quality is a given
- We own our mistakes and we celebrate our successes
- **M**aking it happen
- We are dedicated to excellence in all that we do
- My individual contribution makes a difference
- We grow through the building and sharing of knowledge

**We understand that we’re stronger together**

**#oneteam**

So if you have **EMPATHY**, the **DRIVE** and can take **ACCOUNTABLILITY** - **MAKE** it happen and click apply

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Sunderland: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sunderland