New Business Assistant

3 weeks ago

Littlewick Green, United Kingdom Kensington Mortgage Company Full time

When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get a mortgage.

Where high street lenders see black and white, we've always used our expertise and manual underwriting capability to see the shades in between. In a market where changing lifestyles mean more people are falling outside the traditional mortgage criteria,it's an approach that can make a real difference to people who want to own a property.

It's what we call the Kensington Difference.

**Overall Purpose of Job**

**Key Accountabilities**

**Customer and Relationship Management**
- To manage inbound call volumes within agreed service levels from intermediaries, solicitors and applicants, providing a seamless quality service to all parties.
- Adhere to the service standards as set out in the Policy & Procedures Manual
- Handle all communication from stakeholders in accordance with Policy & Procedures Manual
- Act fairly and reasonably in all dealings with intermediaries, solicitors and valuers Develop new and enhance existing relationships with Mortgage Intermediaries, looking for new business opportunities where appropriate
- Build a close working relationship with the Sales team and Underwriters to enhance the process from both a service and quality perspective

**Financial management**

**Process Management**
- Manage case pipeline to agreed service standards managing stakeholders expectations at all times
- Be accountable for the quality of welcome letters and intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times.
- Assess all correspondence to ensure lending criteria / conditions are met
- Action all correspondence in accordance with the Policy & Procedures Manual
- Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary
- Maintain accurate file and data records
- Challenge current processes suggest improved ways of working wherever possible
- Assist in the analysis and subsequent delivery of any changes to the system or processes

**Risk and Compliance Management**
- To ensure your responsibilities regarding Treating Customers Fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies

**Experience, Knowledge, Skills**
- To act with integrity at all times and embrace the philosophy of treating our customers fairly
- Able to adhere to policy & procedures keeping up to date with any amendments
- Be aware and accountable for the mitigation of risk in the day to day performance of your role.
- Complaints are to be handled in accordance with the procedures
- Ability to competently use all the systems relevant to the role
- Ensure key business targets and performance indicators are achieve
- Experience of handling large volumes of incoming calls in an operational
- Experience in a processing of administration environment
- Educated to at least GCSE Level standard, including English and Maths
- Studying towards CeMAP or equivalent Financial Services qualification

**Your Opportunity**

Our employees are critical to our success. We work hard to ensure that Kensington Mortgages is a great place to work. We recognise the difference it makes to our business when people challenge themselves and take advantage of the development opportunitiesavailable so we try and support everyone however we can.

We also recognise the fact that people seek work - life balance and continuously develop our benefits offering to create an inclusive and supportive culture where differences that exist between us all are recognised, understood and valued. We offer flexibleworking practises allowing colleagues to split their work between office and home, as well as offering home based roles.

Currently we offer 25 days holiday (you can buy/sell up to 10 days on top of that), attractive pension scheme, life assurance and income protection as our core benefits but there is a whole list of other ones you can choose from through the flexible schemeto suit your individual needs.

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