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Customer Service Agent

4 months ago

Littlewick Green, United Kingdom Reed Business Support Full time

**A fantastic opportunity has arisen for a Customer Support Executive looking to work in a fast-paced role within a well-established company**

My client is looking for someone who has telephone customer service experience.

**Full time, Permanent**
**Monday - Friday**
**9:00 - 17:30**
**£22,000 - £23,000 DOE + potential £1600 bonus**:

- FULLY REMOTE_
**Fantastic company benefits**
- Mon 27th March - Tuesday 4th April
- Mon 17th April - Weds 19th April
- Mon 22nd May - Fri 26th May
- Tues 6th June & Thursday 8th June
- Mon 19th June - Tues 20th June

**My client is looking for the following:

- **
- Excellent customer service skills
- Good written and verbal communication skills
- Previous customer service experience
- Work well under pressure
- Objection handling
- Experience handling a high volume of calls

You will need to be numerical too, as you may sometimes be required to solve calculations and provide customers with accurate calculations.

**You will be answering incoming calls and some duties will include**:

- Transferring calls to the relevant department
- Complaints handling
- Answering any customer queries
- Providing calculations such as remaining balance

As this is a remote position, you should ensure you have a suitable working environment at home, the company will provide a working from home kit including laptop/headset etc. You just need a decent internet speed.
- **In return you will receive**_**:

- Fully remote position - no commuting to the office
- Company bonus scheme - 7.5%
- Starting Annual leave of 25 Days, increasing over service
- Competitive pensions scheme
- Private medical insurance - (salary sacrifice scheme)
- Life Assurance from the first day
- Excellent Employee Assistance Programme
- And more_