Customer Service Agent

3 months ago

Emersons Green, United Kingdom Huboo Full time

**Customer Service Agent**

**Bristol - Severn Beach**

**Salary: £20,000 - £24,000 DOE**

**Monday - Friday 9am - 5:30pm**

Do you have excellent customer service experience and the ability to handle escalated client issues? We are looking for a dedicated individual to join our team in Bristol If you are keen to make a difference and have a passion for excellent customer service then this could be just what you are looking for.

**Key responsibilities for the Customer Service Agent**:

- Working daily on our inbound ticket volume. This could be directly from customers or escalations sent from the Hub Managers in our warehouse
- Manage inbound calls via our VOIP system
- Distribute and provide solutions to NPS and CSAT detractors
- Identify and assess customers’ needs to achieve resolution and satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate, valid, and complete information by following the right methods/tools
- Meet personal/customer service team targets and ensure adherence to SLAs
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits - always following up to ensure resolution
- Keep your daily tasks up-to-date and organised to ensure you remain efficient in your work
- Follow communication procedures, guidelines, and policies
- Go the extra mile for our customers

**Requirements**:
**Experience and skills needed for the Customer Service Agent**:

- Proven Customer Service experience in contact centres or face-to-face environment
- Clear and concise communication skills are a must
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Ability not just to work but to thrive under pressure - in a high-paced, fast-growth environment where every customer and interaction counts
- Not afraid to get stuck in. We are looking for someone with a can-do attitude

**Benefits**

**Benefits for the Customer Service Agent**:

- Salary of £20K-£24K per year (dependent on experience)
- 25 days holiday plus standard Bank Holidays
- Monday - Friday 37.5 hours
- Company share scheme
- Free car parking
- Pension scheme
- Company life assurance
- Company health care scheme
- Cycle to work scheme
- Perkbox rewards
- Welcome pack including company merchandise
- Collaborative workspaces at our site in Severn Beach
- Opportunities to attend sporting events in partnership with Bristol Sport and Bath Rugby
- Casual dress
- Regular company social events
- Free hot drinks and fresh fruit/healthy snacks
- Huboo Radio - our very own radio station

**What we do at Huboo**:
Huboo is an eCommerce fulfilment partner using great people and smart technology to enable businesses to grow.

We came to market because we could see an opportunity to do things differently. Our unique hub model creates service-led micro warehouses, putting people at the heart of an industry not known for it. For our clients that means higher quality service, and a human approach supported by flexible, end-to-end technology.

We enable startups and SMEs to outsource the complications of fulfilment, effortlessly integrating with the world’s most popular sales channels and marketplaces.

For large and enterprise businesses, our tailored solutions adapt to the speed and scale modern business demands, driving efficiency and growth.

From our technology, to our warehouses, to our people, we help your business grow in the right way.

Businesses grow with Huboo

We’re an inclusive team and believe that everybody has a voice. At Huboo, you’ll get tons of opportunity to bring your ideas to the table regardless of your age, gender, sexuality, race, disability or religion.

If you feel you have the right mindset and skills, and you’re excited by the opportunity to work in a fast-paced, rapidly growing, dynamic company that’ll give you ample opportunity to be creative and succeed in your career then get in touch today

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