Customer Service Administrator
7 months ago
We are currently seeking a Customer Service Administrator to join a well-established, family-run SME based in Bristol. As a Scheduling Assistant you will be the communicator between the Customer, Scheduler and Field Service Engineers. Being friendly and efficient you will inform all stakeholders of the status of all jobs and making sure the details are captured on all systems available.
**General duties**: - Provide excellent Customer Service at all times to external and internal customers. Understand customer’s needs and how we can best satisfy their requirements, in-line with our business objectives.
- Work Proactively with The Schedulers and to deliver the best possible customer experience.
- Be the first point of call for all Servicing related phone calls (customer/engineer enquiries) and recording the details on systems effectively or directing them to the correct departments or
- Responding to all enquiries efficiently and in a timely manner.
- Inform Customers on attendance dates of all service visits and record accordingly.
- Provide cover for The Scheduler when required
- Ensure clear communication to all customers via their respective portals to meet SLAs.
- Respond to all customer enquiries in a timely manner.
- Report all communication with customers on to the HubSpot CRM system
- Collaborate effectively with other departments, specifically sales, operations, and accounts to benefit the company as a whole
- Carrying out instructions from the Office Manager as required
- Other work which may be necessary from time to time
- Make sure all personal Health and Safety procedures are adhered to
- Responsible for collaborating with the CS team to ensure jobs in ‘Order Number Required’ are progressed
- Responsible for collaborating with the warehouse for ‘Supplier chasing/ Customer updating
**Requirements**:
- Strong customer focus: passionate about supporting our customers through the service we provide
- Positive, friendly “Can do” attitude
- Diligent with a keen attention to detail. Work is precise and avoids administrative oversights.
- Is a team player who likes to engage with and support colleagues.
- A hands-on, structured and well organised approach, focusing on daily disciplines.
**Benefits**:
**Working hours**: - 0800-1700 Monday
- Friday
**Salary**: £25,000
Access to pension
23 days holiday (additional days with service)
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