Customer Service Administrator
6 months ago
We are currently seeking a Customer Service Administrator to join a well-established, family-run SME based in Bristol. As a Scheduling Assistant you will be the communicator between the Customer, Scheduler and Field Service Engineers. Being friendly and efficient you will inform all stakeholders of the status of all jobs and making sure the details are captured on all systems available.
**General duties**: - Provide excellent Customer Service at all times to external and internal customers. Understand customer’s needs and how we can best satisfy their requirements, in-line with our business objectives.
- Work Proactively with The Schedulers and to deliver the best possible customer experience.
- Be the first point of call for all Servicing related phone calls (customer/engineer enquiries) and recording the details on systems effectively or directing them to the correct departments or
- Responding to all enquiries efficiently and in a timely manner.
- Inform Customers on attendance dates of all service visits and record accordingly.
- Provide cover for The Scheduler when required
- Ensure clear communication to all customers via their respective portals to meet SLAs.
- Respond to all customer enquiries in a timely manner.
- Report all communication with customers on to the HubSpot CRM system
- Collaborate effectively with other departments, specifically sales, operations, and accounts to benefit the company as a whole
- Carrying out instructions from the Office Manager as required
- Other work which may be necessary from time to time
- Make sure all personal Health and Safety procedures are adhered to
- Responsible for collaborating with the CS team to ensure jobs in ‘Order Number Required’ are progressed
- Responsible for collaborating with the warehouse for ‘Supplier chasing/ Customer updating
**Requirements**:
- Strong customer focus: passionate about supporting our customers through the service we provide
- Positive, friendly “Can do” attitude
- Diligent with a keen attention to detail. Work is precise and avoids administrative oversights.
- Is a team player who likes to engage with and support colleagues.
- A hands-on, structured and well organised approach, focusing on daily disciplines.
**Benefits**:
**Working hours**: - 0800-1700 Monday
- Friday
**Salary**: £25,000
Access to pension
23 days holiday (additional days with service)
-
Customer Service Administrator
6 months ago
Emersons Green, United Kingdom Pear Tree Recruitment Full time**Customer Support Advisor - Administrator** - £22,750 p/a - Monday to Friday - Emersons Green - Office Hours - 37.5 hours per week Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy providing high-quality support as part of a vital customer support team? Our client is looking to recruit several...
-
Customer Administrator
6 months ago
Emersons Green, United Kingdom Pear Tree Recruitment Full time**Customer Support Advisor - Administrator** - £22,750 p/a - Monday to Friday - Emersons Green - Office Hours - 37.5 hours per week Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy providing high-quality support as part of a vital customer support team? Our client is looking to recruit several...
-
Customer Support Administrator
6 months ago
Emersons Green, United Kingdom Pear Tree Recruitment Full time**Customer Support Advisor - Administrator** - £22,750 p/a - Monday to Friday - Emersons Green - Office Hours - 37.5 hours per week Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy providing high-quality support as part of a vital customer support team? Our client is looking to recruit several...
-
Administration Officer
6 months ago
Emersons Green, United Kingdom Pear Tree Recruitment Full time**Pricing Support Administrator** - £22,750 p/a - Monday to Friday - Office Hours - 37.5 hours per week - Emersons Green Our client is looking to recruit a new Pricing Support Administrator as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with...
-
New Business Administrator
6 months ago
Emersons Green, United Kingdom Pear Tree Recruitment Full time**Customer Support Administrator** - £23,750 p/a - Emersons Green - Monday to Friday - Office Hours - 37.5 hours per week Our client is looking to recruit a new Administrator to join their busy Corporate New Business department. This is an exciting opportunity to join our client at a time of development and ongoing success. In return for this...
-
Customer Service Advisor
6 months ago
Emersons Green, United Kingdom Pear Tree Recruitment Full time**Customer Service Executive** Emersons Green Permanent Up to £25,000 p/a Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved? Our client is looking to recruit an experienced Customer Service...
-
Central Administrator
6 months ago
Emersons Green, United Kingdom Practice Plus Group Full time**About The Role**: If you love working with people, have a passion for customer service and an empathetic ear, we would like to hear from you! We have a unique opportunity in a brand new role to join our growing central administration team, helping and supporting patients across our network of 10 hospitals. This role is a full-time, permanent role paying...
-
Customer Services Administrator
1 month ago
Wooburn Green, United Kingdom CV-Library Full timeCustomer Services Administrator Cantello Tayler Recruitment are currently recruiting for a Temporary Customer Services Administrator to join our client based in Wooburn Green The successful Customer Services Administrator will: Assist the production team, respond to client emails in a timely manner. Build customer quotes using kit lists, schedules and...
-
Customer Services Administrator
1 month ago
Wooburn Green, United Kingdom Cantello Tayler Recruitment Ltd Full timeCustomer Services AdministratorCantello Tayler Recruitment are currently recruiting for a Temporary Customer Services Administrator to join our client based in Wooburn GreenThe successful Customer Services Administrator will:Assist the production team, respond to client emails in a timely manner.Build customer quotes using kit lists, schedules and...
-
Customer Service and Administration
1 week ago
Tinsley Green, United Kingdom CV-Library Full timeCustomer Service and Administration We are looking for enthusiastic candidates to join our Furniture Administration and Service team. What you will be doing; * Delivering an efficient customer service experience to our customers, providing them with timely and accurate information over the phone and in writing. * Problem solving and proactively seeking...
-
Pre-employment Administrator
5 months ago
Emersons Green, United Kingdom Hft Full time**Contract**: 6 month fixed term. We are looking for full time applicants. **Location**: Remote, with very occasional travel to our Bristol Head Office or other Hft services (expenses paid). **#Care to join us?** We are looking for Pre-Employment Administrators to join our Friendly and Welcoming team at Hft, for a fixed-term role. This is your chance to...
-
Pre-employment Administrator
6 months ago
Emersons Green, United Kingdom Hft Full time**Location**: Remote, with very occasional travel to our Bristol Head Office or other Hft services (expenses paid). **#Care to join us?** We are looking for Pre-Employment Administrators to join our Friendly and Welcoming team at Hft, for a fixed-term role. This is your chance to make a real difference to people's lives. We are one of the largest learning...
-
Customer Representative
5 months ago
Emersons Green, United Kingdom Salesify Inc. Full time**Responsibilities**: - Generate new leads and opportunities through various channels. - Conduct research to identify potential customers and target markets - Collaborate with the marketing team to create and execute campaigns that generate new leads and build brand awareness - Develop and maintain strong relationships with prospective customers - Educate...
-
Senior Retail Customer Service Leader
5 days ago
Frimley Green, Surrey, United Kingdom Royal Voluntary Service Full timeRoyal Voluntary Service is seeking a Senior Retail Customer Service Leader to join our team at Frimley Park Hospital RVS Shop. The successful candidate will have previous experience in a retail or cafe environment with people management skills, EPOS system knowledge, and experience of general administrative processes.About the Role:We are looking for a 35...
-
Customer Insight Administrator
6 months ago
Tottenham Green, United Kingdom TMR Group Full time**Customer Insight Administrator** **Tottenham** **Up to £35,000** **The company** An award-winning environmental services business that has built a solid reputation within their marketplace. Recent investment has allowed for expansion plans. **What will you do?** - Typing, compiling, and preparing reports, presentations, and correspondences - Running...
-
Receptionist
5 months ago
Emersons Green, United Kingdom Hft Full time**Contract**: 6 months fixed-term **Working hours**: Full time, Monday to Friday **Location**: Emerson's Green, Bristol **#Care to join us?** We are looking for a Receptionist to join our Friendly and Welcoming team at Hft, on a fixed-term basis. This is your chance to make a real difference to people's lives. Hft is a charity that supports adults with...
-
Customer Service Representative
4 weeks ago
Temple Green, United Kingdom Park's Motor Group Full timeTelephonist/AdministratorLocation: LeedsFranchise: McLaren & LamborghiniAn excellent opportunity has arisen for an experienced full-time Telephonist/Administrator based in our McLaren Leeds site. If you are self-motivated and can offer excellent customer service, then we can offer you the opportunity to work with our dedicated team.To be successful you...
-
Senior Retail Customer Assistant
4 weeks ago
Frimley Green, United Kingdom Royal Voluntary Service Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Retail Customer Assistant to join our team at Royal Voluntary Service. As a key member of our retail team, you will be responsible for supervising the effective operation of our retail outlets, maintaining outstanding store standards, and providing exceptional customer service to all...
-
Customer Service Advisor
2 months ago
Cheswick Green, United Kingdom CV-Library Full timeAdministrator/Order processing Shirley, Solihull (Hybrid working available after training) Immediate start - Temp to Perm opportunity £12.30 - £12.56 per hour dep on exp + parking Full-Time (9am - 5pm) We are currently seeking an Administrator with strong attention to detail to manage Customer Orders Our client is a forward-thinking...
-
Executive Assistant
5 months ago
Emersons Green, United Kingdom The Business Supplies Group Full time**About Us** As one of the UK’s largest providers of business supplies and services, The Business Supplies Group (BSG) are able to offer a multitude of solutions. From office supplies to branded products, print to office interiors, we’ve got all bases covered. **The Role** An exciting opportunity has arisen for an Executive Assistant to support the...