Customer Service Advisor
2 days ago
**_As a result of increased workload across the organisation we’re currently seeking temporary support to increase capability across a range of teams. The tasks in question will typically be high volume activities and as such we’re open to offering flexible working including evenings & weekends, once training has been completed. Initially anticipated as twelve weeks assignments there are permanent opportunities for those keen to further their careers with us._**
**Key Purpose**:
- Contribute to the achievement of the company’s objectives, by successful delivery of best in class service to all customers making contact with ALD across multiple business channels.
- To provide high quality support to all incoming queries, prioritise requests, provide responses within agreed service levels, and in accordance with our business processes.
**Criteria**:
- Proven experience in managing customer expectations and/or administration
- Strong communication skills: written, verbal.
- Understand the need to work within legislative guidelines and look for solutions within the framework
- Problem solving and ability to look for process improvements,
- Ability to influence others, manage difficult situations
- Commercial awareness and understanding of business processes
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