Customer Support Advisor

3 weeks ago


Emersons Green, United Kingdom ALD Automotive Limited Full time

ALD are the leading vehicle leasing operation in Europe, managing over 1.6 million vehicles across 43 countries. Within the UK, ALD has a portfolio of over 150,000 leased and fleet managed vehicles, and is a market leader in innovation and service quality.A fully owned subsidiary of Société Générale we are global leaders in mobility solutions providing full service leasing and fleet management services, Ranked #3 Worldwide and #1 in Europe by number of contracts under management.

Through our Move 2025 strategy, we will become the global leader in our industry. That means investing in innovation and technology, sustainable solutions, state of the art digital capability and OF COURSE OUR PEOPLE

If you come to work for ALD, you’ll be part of this exciting journey.
Are you looking to take the next step in your career?
Are you looking for an exciting challenge, with plenty of growth opportunity?
- **Supporting a key client within our Corporate New Business Team we're seeking an experienced administrator in the role of Customer Support Advisor. This is a full time permanent position and a tremendous opportunity to join ALD at an excitingtime in our evolution**_

**Key Purpose**
- To provide high quality administrative and process support, working collaboratively with our 1st Line Care, 2nd Line Specialist teams to deliver a market leading customer experience.
- Through developing knowledge and expertise, either within one of a number of specialist teams, or in a more general support role, the purchasing team ensure that all allocated processes are completed accurately and to a high quality, whilst ensuring thatall commercial and productivity targets are met.
- Working as part of the overall Corporate Support team, the "New Business" team provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods.

**Responsibilities**
- To provide expertise in delivering key administrative or process tasks accurately and to a high quality standard to support delivery of market leading customer experience.
- To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
- To work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements
- To take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer
- To be proactive in communicating and collaborating with colleagues across ALD to ensure administrative and process tasks are completed accurately and to agreed SLAs
- To be proactive in spotting opportunities and driving improvements to simplify our processes, making things easier for our people and our customers
- Ensure that all actions undertaken meets our TCF (Treating Customers Fairly) obligations and where issues arise that these are flagged to the Customer Support Leadership team.

**Key Criteria**
- Previous experience within a Customer Service environment
- Demonstrable experience in following administrative process, within strict time frames
- Previous knowledge of tendering or on-boarding would be advantageous however not essential
- Effective verbal and written communication
- Strong numeracy skills
- Effective problem solving
- Ability to evidence strong attention to detail
- Strong understanding of Microsoft Office Excel including Word & Excel

**What we can offer **
- Generous contributory pension scheme
- 25* days holiday, in addition to Bank Holidays
- Volunteering Days to assist in charity work/ CSR Initiatives
- An excellent CSR agenda - Ecovadis Certification
- Flexible working options available
- Study Leave where applicable
- Enhanced parental leave
- Occupational Health Programme
- Introduction Bonuses for referring an Employee or Customer
- Access to LinkedIn Learning / Time towards to your CPD
- EV charging points, bike storage, shower & changing facilities (Bristol)
- Progressive/ Collaborative culture
- Don’t meet every single requirement? However excited by the prospect of working with us, as you offer most of the skills or experience we're looking for? Then please go ahead and apply, you could be just what we need _



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