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Service Advisor
4 months ago
**Service Advisor - Golders Green**
**Salary: 28k basic plus bonus + benefits**
YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s dealership in the Golders Green area.
You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license.
Duties of the Service Advisor / Aftersales Advisor:
- Sell additional products, services and repair works in a professional manner
- Implementation of company and manufacturer service promotions (ALL IN and other Service plans)
- Development of personal knowledge and experience in order to improve profitability, customer satisfaction and efficiency
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests
- Maintain effective liaison with sales, parts and workshop team
- Ensure the tidiness of the service reception area to promote the professional image
- Maintain a presence at the service reception desk, ensuring that all customer queries whether in person or on the telephone are answered or dealt with immediately and all customers are updated regularly
- Answer customer’s questions regarding technical problems
- Notify customers promptly of completion of work if any customer is unavailable by phone text on system must be sent to record contact made and notes detailed
- Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed if not Promoting ASF
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager if cannot be resolved by yourself in the first instance
- Where necessary, invite the customer to talk about a vehicle problem directly with the technician, therefore aiding first time fix and improving customer satisfaction
Hours for the Service Advisor / Aftersales Advisor : Monday to Friday 8.00 - 6.00. 1 in 3 Saturdays mornings 9.00 - 1.00.
At YOLO Recruitment we specialise in Motor Trade Jobs, so if you are looking for a new role in the Automotive industry, be sure to get in touch
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£38,000.00 per year
**Benefits**:
- Company car
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- Golders Green: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
Work Location: One location
