Volunteer Co-ordinator, Recruitment and Support

8 months ago

Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Strategic and Management Responsibilities As a key member of the team you will: Support the Head of Charity, Community Engagement and Voluntary Services Manager, and other Charity team leads in developing and delivering on the Charity and Trusts strategic aims and objectives, enhancing the experience of patients, visitors and staff. Guide, support and direct members of the team in achieving personal development goals whilst contributing to Volunteer Service and Charity objectives. Deputise for the Community Engagement and Voluntary Services Manager and Special Projects Volunteer Co-ordinators as necessary in handling issues and queries relating to volunteers. Assist in the delivery of well-managed, high quality volunteer services focusing on the recruitment and retention of appropriate volunteers to fulfil service requests for support.

Establish and maintain positive working relationships with relevant stakeholders to promote best practice and offer support to peers. This includes developing relationships with organisations regionally and nationally to assist the development of volunteer services which reflect shared objectives. Be able to innovate and offer creative solutions in the development of new volunteer roles to address patient and service needs. Be self-aware with strong interpersonal and emotional intelligence skills and be able to work with and support team members and volunteers from diverse communities, ensuring inclusivity and respect is maintained.

Uphold and lead by example in relation to the Trusts values of Teamwork, Honesty and Openness, Respect, Inclusivity, Valuing People and Excellence (THRIVE) Volunteer Recruitment and Programme Development A key part of your objectives will be to increase volunteer numbers and placement opportunities: Support the management and development of a quality volunteering service designed to enhance the patient experience, maintaining continuous volunteer recruitment across the Luton and Bedford sites. Ensure all volunteering activities meet with the Trusts service needs and are carried out in line with policies regarding health and safety, legal requirements, environmental, equal opportunities and general duty of care. Take responsibility for the volunteer recruitment process from enquiry to interview and placement, working with the Charity Administrator Volunteer Lead (Luton) and the Team Administrator (Bedford) to oversee all related administrative processes including taking up references, arranging DBS checks and health screening. Collaborate with wards and departments requesting support to develop role descriptions, identifying appropriate tasks, carrying out risk assessments against personal, environmental risk and job substitution, and matching individual volunteer skills to our patient and ward/department needs.

Assist with identifying gaps in service that volunteer support could alleviate, negotiating and arranging appropriate placements for volunteers throughout the Trust to maximise support to patients, their relatives, visitors and staff. Place and induct new volunteers; introduce new volunteers to placement staff and ensure both parties understand the tasks to be completed; encourage the development of volunteers within placements in conjunction with staff; ensure safe practice that is compliant with national guidance and provide ongoing support to volunteers and staff. Maintain accurate and up-to-date records and administrative systems including the database and sign in app supported by the Luton and Bedford Admin Support team members. Monitor new volunteer starters to ensure wellbeing, appropriate support from the placement area and overall role satisfaction, addressing any immediate issues.

Be accessible and offer support to all volunteers as needed in an open and friendly manner, and proactively engaging with them on a regular basis. Discuss and resolve difficulties and sensitive issues between volunteers and staff, assist staff with (HR) advice appropriate to volunteers. Identify any additional specialist training requirements through an ongoing training needs analysis and coordinate the delivery of any relevant training - facilitate and encourage the development of volunteer skills, knowledge and experience. Work with the Work Experience and Student Volunteer Lead to ensure Volunteers undertaking the Mealtime Assistant role are fully trained and supported.

Where required, work alongside and supervise volunteers within the hospital, explaining tasks and working guidelines ensuring that they are understood. Collaborate with nursing, therapies and other service leads to ensure volunteers receive appropriate training to gain the knowledge and skills required to enable safe, confident and effective support. Assist with the organisation of training events for volunteers and contribute to the delivery of this training. Authorise expenses for volunteers, and maintain and monitor budget relating to this.

Produce monthly, quarterly and annua

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