People Advisor

6 months ago

Croydon, United Kingdom Superdrug Full time

**Why Superdrug?**

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

**Here's the exciting bit a day includes**

**Role Purpose**:
The role of the Head Office people advisor acts as the guardian of colleague experience from beginning to end, ensuring the employer brand is brought to life and people procedures are well maintained. Working within the team to support future people plans and delivery of people operations through effective stakeholder engagement and exceptional service delivery.

**A typical day in this role includes**:
Working within the people team to support its people plans and activities
Providing considered and confident advice and coaching to both managers and employees
Proactively handling ER enquiries to ensure fair outcomes are met within reasonable timeframes including performance improvement, disciplinary, grievance, and absence casework
Building strong relationships with stakeholders to identify trends and provide proactive support, recommendation or intervention where appropriate
Championing flexible working within the business and providing a balanced voice
Analysing and reporting on people data and sharing regular feedback and recommendations with people business partners
Giving great guidance to managers on delivering the best experience during new employee probation, creating an open channel of communication for when they need support
Ensuring our culture is at the forefront of how we treat people when dealing with the more challenging areas of employment
Striving for innovation through process improvement and review of retrospective cases to take in learnings and deliver a better future service
Delivering and reviewing training needs to new managers on how we manage our people at Superdrug and getting them up to speed on policy and process
Supporting and delivering on varying, value adding people projects and events

**This job is a good fit for you if**:
You have a passion for people and can build strong working relationships
You can easily and confidently influence at all levels
You can work at a fast pace, in an everchanging environment
You are good at getting the best out of people and pride yourself on it
You get satisfaction through problem solving and knowing you’ve made a difference, both in customer and employee experience
You’re adaptable in your approach and can see the opportunity in any result
You’re driven to protect the needs of both employer and employee and put fairness at the heart of what you do
You get satisfaction through seeing the positive impact of your support

**What you’ll need**:
***A passion for the world of retail health and beauty
A good understanding of current employment law and a keen interest in staying up to date with what’s going on in the market and how that may impact us
A good level of administration experience and organisational skills
Good digital literacy and an interest in learning new systems to drive efficien**cy**

**Here's what's in it for you**
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes

Come and be part of something special.

**Hours**: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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