Parts Advisor

6 months ago

Croydon, United Kingdom Jemca Car Group Full time

**Toyota** are currently offering a fantastic opportunity for a **Parts Advisor** to join our business based out of our **Croydon** dealership. This role offers a great basic alongside a team and uncapped individual bonus.

As a **Parts Advisor,** you will be responsible for keeping the workshop stocked with relevant parts, managing stock levels and sourcing parts from various suppliers whilst managing the cost and time to delivery. You will be required to Provide accurate estimates for parts, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.

This role would suit an experienced **Parts Advisor** who Is looking to grow within one of the UK’s best brands, we would look at people with either main dealer or independent experience.

**What We Need**
- Handle telephone transactions quickly and courteously on an inbound and outbound basis
- Ability to look up parts and quote prices for parts using proper catalogue for vehicles
- Parts returns to Toyota and Lexus
- Updating customers about back-ordered parts and late deliveries
- Examine returned parts for defects, and exchange defective parts or refund money
- Advise customers on substitution or modification of parts when identical replacements are not available
- Offer other products/services that may help the customer
- The position requires the ability to communicate and work closely and efficiently with others in a fast-paced and sometimes stressful environment
- Work closely with management to learn and to develop the best practices and procedures and find ways in which to increase productivity
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service
- Let our customers know of new or current deals
- Speak to trade and retail customers to try and bring in new business
- Liaise with the service department to make sure that part delay times are at a minimum

**Your Skills**
- Have previous experience working as a **Parts Advisor**
- Be able to deliver excellent customer service at all times
- Have a keen interest in cars and drive to learn and develop
- Be confident in your own ability
- Strong IT skills and attention to detail
- Experience working under pressure
- Ability to work in a fast-paced environment

**What We Offer**
- Excellent basic salary
- **Toyota** training pushing you through the ranks
- Bonus scheme based on hitting targets
- Additional bonus based on upselling
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension, childcare and company lease scheme

**About Us**

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state of the art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes.

**What's Next?**

Pay: £27,000.00-£34,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

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