Sales Representative

3 months ago

Dorchester, United Kingdom Domestic Appliance Maintenance Full time

Domestic Appliance Centre has an opportunity of a sales lead to join our small friendly team with a passion for delivering an excellent customer service to join our domestic appliance company.

We are looking for a team player who is excited about expanding their knowledge of domestic appliances, has a strong passion for delivering quality work and service to our expanding customer base, and is open to learning new technologies / systems. The suitable applicant is someone whom can put the customers needs at the forefront and deliver an excellent service throughout and a desire to be brilliant in this area of the business is essential.

**Key Objectives, but not limited to**
- Put the customers needs first and deliver the most suitable product for the customers
- Listen to customer feedback to identify opportunities for improvement and growth
- Establish and maintain positive and long-term relationships with customers, ensuring their needs and expectations are met or exceeded.
- Coordinate delivery / installation appointments to ensure smooth delivery & installation of goods as well as resolve any issues or complaints that may occur.
- Perform administrative tasks such as maintaining records and stock inventory
- Communicate effectively with both customers and staff
- Be physically fit in order to handle delivery of stock and support the installation team when required

**Responsibilities**:
Responsible for overseeing all aspects of our sales operations, from generating leads & ensuring customer satisfaction and loyalty. Be a motivated member of our sales team, customer first. Additionally, you will arrange the installation bookings to ensure a timely and quality delivery and installation of our products.
- Previous experience as a sales lead or a similar role in the domestic appliance industry.
- Excellent sales and leadership skills, as well as strong customer service skills.
- Thorough knowledge and understanding of our products and services, including their features, benefits, and warranties and perform administrative tasks, maintain records and reports.
- Ability to communicate effectively with customers, staff, management and proficient in MS Office & CRM systems although training will be given.
- A full UK Driving Licence is desirable.

**About us**:
Domestic Appliance Centre is a family owned and family focused business and has been a part of the Dorset Community for over 55 years, offering both the sales and repairs of domestic appliances. Our business has grown from strength to strength. As proud members of the Euronics brand as well as a Miele & many other major brands dealer, we can offer our customers an exciting and varied range of products for every budget.

**Skills**:

- Proficient in data entry and maintaining accuracy in a fast-paced environment
- Strong organizational skills with attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using office equipment such as printers, scanners
- Knowledge of MS Office

This position offers an opportunity to work in a professional office environment where you can utilize your administrative skills.

Please note that this is a full-time position with regular office hours.

There is a requirement to work 2 Saturdays a month from 9-12 mid day with enhanced payment.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,500.00-£23,500.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dorchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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