Generalist/helpline Adviser

2 weeks ago


London Borough of Hounslow, United Kingdom Citizens Advice Full time

**Position**: Generalist/Helpline Adviser

**Location**: London Borough of Hounslow / Hybrid

**Closing date**: 15 August 2023

**Role details**:
Job title: Generalist/Helpline Adviser

Location: London Borough of Hounslow / Hybrid

**Salary**: 26,000

Salary pro rata: No

London allowance: No

Hours per week: 37.5

Type of contract: Permanent

Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow, supporting over 10,000 clients a year. We want to expand our capacity for face to face and telephone advice; hence we are looking for an experienced generalist Adviser with the ability to provide advice in various settings, such as our dedicated helplines and in person. In particular, the role requires you to: - conduct a thorough holistic exploration of the problem(s) to gain an accurate picture of the client’s situation - do a benefit calculation as standard for clients - give full advice and support to clients to resolve their issues - where necessary, make a referral or signpost clients - write up case notes to Citizens Advice national standards We might consider strong trainee advisers who have completed the adviser training and have been exposed to sufficient practical generalist work (about to achieve the adviser certificate or an equivalent qualification).

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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