Generalist Caseworker

2 weeks ago


London, United Kingdom Z2K (Zacchaeus 2000 Trust) Full time

Job description

This is an exciting opportunity for an adviser to join Z2K’s advice services team to provide triage, advice and casework on a range of Social Security and housing issues. Working within Z2K’s service offer the generalist adviser will diagnose clients’ problems, give initial advice, signpost externally or refer on internally as appropriate. Working as part of the casework team the generalist adviser will be primarily responsible for dealing with initial telephone enquiries from members of the public and responding to enquires submitted via webforms, as well as managing their own caseload.

You will have at least 1 year’s experience of providing social welfare advice on a range of issues, with a good working knowledge of either welfare benefits or housing. You will be confident in giving advice over the phone and digitally as well as providing casework support to clients who require it. You will have a desire to gain more in-depth knowledge and understanding of both welfare benefits and housing law. You will share our passion for tackling poverty and injustice and commitment to working in an anti-oppressive, non-discriminatory and empowering way with people from a range of backgrounds and experiences.

**_ Z2K is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply._** **_We welcome evidence of experience from both work and non-work settings such as volunteering and personal life._



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