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Customer Service and Administration Representative
3 months ago
Customer Service and Administration Representative
The advisor will be responsible for providing all administrative support needed by the business and generally handling any queries that come through from our dedicated client base in a quick and professional manner ensuring client satisfaction throughout.
These positions would suit an experienced Administrator looking for a new challenge/step up in to a new role service role.
What you'll do:
- Provide first-line telephone, support to customers
- Identifying customer needs, correctly matching insurance products or services to assist them
- Prioritise new enquiries within strict SLAs
- Responsible for the timely renewal of policies
- Undertake post completion activities
- Process mid-term adjustments to policies
- Work co-operatively with the whole team
Skills & Experience
- Previous experience within a broker or Insurance environment preferred however administrative experience in other fields is fine - you must be able to show that this is an industry you want to get into
- Previous experience in a professional telephony role
- The ability to listen to clients and identify to identify client's insurance needs with due care and consideration
- Demonstrate sound understanding of standard insurance policies & articulate them to clients in an engaging and confident manner.
- Prioritise & act on new business swiftly within set target times
- The ability to work effectively and in an organised manner co-operatively as part of a team
- Ability to remain calm under pressure and be able to work flexibly when required
- Chasing payments/Invoicing.
- Drafting, checking and sending documentation
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously
- Fully Competent in Microsoft Office
- Strong literacy, numeracy, administration and organisational skills
- Good written and oral communication skills
- Professional and flexible work ethic
This job:
- Full Time, 40 hours, Mon to Fri 09.00 - 17.30
- Permanent role - with review on completion of successful 6-month probation period & upon receipt of satisfactory references & DBS checks
- Salary - national minimum wage - £21,000 dependent on experience
- GCSE’s Maths & English (essential)
**Job Types**: Full-time, Permanent
**Salary**: £16,000.00-£21,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ashton-Under-Lyne: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
