Complaints Handler

4 months ago

Crewe, United Kingdom ExamWorksUK Full time

**FIRST**, let's look at what you get working for an ExamWorks company
- **22 days holiday rising to 27 PLUS Bank Holidays**:

- _Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish_
- **We guarantee your birthday off - if you want it**:

- _Paid Sick Leave (after 1 years service)_
- **Continuous training and development with support given by our expert team and opportunities to complete qualifications**:

- _Appraisal programmes for all which aids your progression and salary increases_
- **Company Pension**:

- _Employee referral programme - £250 for every employee you refer_
- **FREE PARKING**:

- _Amazing social events, festivals and parties, team nights_
- _Relaxed working environment with a ‘dress to perform at your best’ policy_
- **Match funding for your charitable activities and 1 day off paid each year for volunteering**:

- _Employee Assistance programme - legal advice, counselling and much more_
- **Discounts on retail, entertainment, eating out, purchases and insurance products**:

- _Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition_
- **Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like**:

- _Cycle to work scheme_
- **Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too**

**Who are ExamWorksUK?**

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for a Customer Experience Handler to join us.

As a Customer Experience Handler you will be working for Kindertons Accident Management.

We are looking for;
Someone who is confident on the phone dealing with different levels o caseloads such as complaints.

Confidentiality is key, dealing with client details, - Data Protection Act and GDPR.

A good knowledge of the motor industry.

A sound understanding of FCA/FOS guidelines. (desirable)

A sound understanding of ADR guidelines Awareness of fraud indicators and able to react immediately to them (desirable)

The role is Monday to Friday, 37.5 hours per week

Based in Crewe Cheshire CW2 8UY

Salary £23500.00 - £24,000.00

If you feel you are suitable for this role i would love to speak to you further ?

IND2

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Crewe (required)

Work Location: In person

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