Customer Service Advisor
3 weeks ago
SF Recruitment are working with a business based in Droitwich who are looking for Claim Handlers / Customer Service Advisors to join the team
The hourly rate is £11.05
Office hours are 8am - 7pm so flexibility on working hours to suit Saturday 10-4 although this on a rota basis
Key Accountabilities / Activities:
- Assist with all new and existing instructions for emergency accommodation
- Ensure daily activities are completed in the set timeframes as set down by Senior Claims handler.
- Ensure any complaints are escalated to Senior Handler and Team Manager within SLA's
- To play a vital role in the team, and assist the Senior Claims Handler as requested
- Flexibility regarding Out of Hours phone to ensure covered
- Work to both individual KPIs and team targets
- Attend regular training sessions
- Ensure fully aware & competent in all department processes
- To help cover holidays and sick where ever possible
General duties:
- To maintain a high standard of personal hygiene and grooming at all times
- To co-operate and communicate with colleagues to ensure effective department teamwork
- To attend any meetings, training sessions or courses that may be beneficial to you and your development
- To demonstrate and live by our company values by delighting our customers, partners and colleagues with the highest quality, value & service
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