Temporary Aministrator

A local furniture company based in Droitwich are searching for an Inbound/Outbound Operator to join their team on a temporary basis working 08:00 - 16:00 or 09:00 - 17:00 Monday - Friday.
The company themselves have been in their industry of over 20 years.
As an Inbound/Outbound Operator you will be responsible for:

- Easily navigate through multiple systems and websites
- Using basic sales techniques, understand customer's needs to receive all required information needed to develop quote, upsell on every interaction to increase the value of the order, or identify other sales opportunities within ABC Company
- Once information has been received from customer, develop the quote which will need to include any local requirements, consideration for any applicable ancillary fees, and mapping out trip
- Enters and sends booking invitations to locations with available capacity (via phone, SharePoint or Outlook depending on appointment urgency)
As an Inbound/Outbound Operator you will be required to:

- Previous experience providing customer service or sales in a call centre environment preferred but not required
- Effective oral and written communications skills; must demonstrate a professional and polished demeanour with a positive, upbeat, and friendly personality
- Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience
- Ability to listen attentively, solve problems creatively, create win-win situations with internal and external customers
- Basic math skills and understanding of military time strongly preferred
The role of Inbound/Outbound Operator is working on a temporary basis being paid between £10 per month.