Customer Service Apprenticeship
1 week ago
**Customer Service Apprenticeship**
Are you looking to kickstart your career in an award-winning organisation? If the answer is yes, we have the opportunity for you As part of our Customer Motor Claims Team, you’ll be at the forefront of our business, responsible for delivering our world class customer service and being there to support our customers in their time of need and help put things right.
You don't need to have insurance experience. We have a fantastic Learning & Development team who will teach you everything you need to know and a leadership team who will support and empower you to continue to learn and grow throughout your career. We just want people who share our passion for caring for our customers and making a real difference.
**What would you be responsible for in this role?**
Working as a team to achieve strong customer performance results, providing a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with
Having courageous conversations with customers and delivering difficult messages with tact and empathy
Making quick and effective decisions in what can be a high-pressured environment
Protecting our business by identifying fraud and taking appropriate action
Adhering to legal requirements, industry regulations and quality standards
Undertaking other duties over and above those listed, appropriate to your skills and experience.
**What would we like to see in you?**
Excellent telephone manner, with the ability to listen and show empathy to customers during what can be a difficult time, and use initiative to provide solutions.
Able to build strong customer relationships and delivering customer-centric solutions
First class interpersonal skills, with the ability to communicate with a wide range of people, both verbally and written
Able to prioritise workloads and meet targets and deadlines
Able to build partnerships and work collaboratively with others to meet shared objectives
High attention to detail
Computer literate and able to work on multiple computer systems, ensuring all information is accurate and up to date.
**What can we offer you?**
Customer Service Apprenticeship through Calderdale College
£14,000 circa per annum with annual bonus scheme
Shift pattern with core shifts between Monday-Friday 8am and 8pm, and some Saturdays 9am until 1pm. (flexible working options available )
Continued professional development through internal training, professional qualifications, and apprenticeships
Lots of fun activities, initiatives, and celebrations such as awards nights, Christmas parties, team lunches, quiz nights
36.25 working hours per week with flexitime
25 days annual leave + bank holidays
Lots of investment into your physical and mental wellbeing
One volunteering day a year to support a charity close to your heart
Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers
**Salary**:
14,000
**Working hours**:
36.25
**Job Types**: Full-time, Apprenticeship
**Salary**: From £14,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company events
- Company pension
- Flexible schedule
Schedule:
- 8 hour shift
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
Reference ID: cover1
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