Customer Service Representative

7 months ago


Halifax, United Kingdom Pure heart and soul Full time

**About us**

Pure heart and soul is an online crystal retailer in Halifax.

**£11 per hour basic pay plus monthly commissionFlexible hours**Customer Service Coordinator

We are expanding organisation looking for a Customer Service/ Sales Coordinator to join our Crystal team based in Halifax.

This is an excellent opportunity for an experienced Customer Service Specialist to become an integral team member.

The duties of the Customer Service Coordinator will be varied but will include: Managing to customer enquiries delivering exceptional customer service throughout. Getting to know products to ensure you can proactively support customers.

Identifying and assessing customer needs to exceed expectations.

Monitoring and analysing data and feedback, reporting this to management to ensure the team can continuously improve the customer delivery function.

Updating the website

Packing up orders for postage.

Leading individual projects; with responsibility for the coordination of events when required.

Acting as a point of contact for customers, ensuring queries are managed and dealt with in an efficient and timely manner.

Ensuring SLA and KPI's are met whilst maintaining the appropriate quality levels.

General business support and customer delivery activities to enhance the overall customer experience.

You must be a confident, friendly, and dynamic individual with excellent interpersonal and communication skills. Ability to work alone under your own initiative.

Sales targets will be set each month with a generous bonus scheme.

You must also have a good working knowledge of social media.

An interest in Crystals is an advantage.

If you are an experienced Customer Service Advisor looking for an exciting new opportunity within a fast-paced and forward-thinking company, then we would love to hear from you

**Salary**: From £11.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Halifax: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service (required)

Work Location: In person



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