Lead Generator

5 months ago

Cannock, United Kingdom Finning International Inc. Full time

Company:
Finning (UK) Ltd

Worker Type:
Permanent

Position Overview:
We are seeking a dynamic Lead Generator to manage and qualify inbound sales leads across multiple channels for New and Used Equipment, Electric Power, and Aftermarket solutions. Leveraging a deep understanding of Finning's products and solutions and supported by our team of experts, this pivotal role will ensure each lead is accurately assessed and matched with customized packages to meet customer needs.

As a Lead Generator, your ability to deliver an exceptional telephone experience during the initial contact and qualification process is crucial in increasing customer loyalty. By providing a positive and professional first impression, you will build trust and rapport with potential customers, ensuring they feel valued and understood. Your commitment to managing the entire sales process, from the initial inquiry to the final resolution, across all business channels is key. By owning the contact, relationship, and outcome of each interaction, you will ensure a seamless and consistent experience, reinforcing customer confidence and loyalty to our brand.

**Job Description**:
Major Job Functions:
- Manage and qualify all inbound sales leads through telephone contact, achieving SLAs and agreed-upon conversion targets, understanding the customer’s needs, and offering tailored solutions to increase customer loyalty.- Effective CRM maintenance relating to call cycles; planning of repeat calls to accommodate customer requirements. Maintain accurate account details and machine population within the database to aid marketing initiatives.- Ownership of the sales process from the moment of converting a lead through to customer delivery and follow-up, managing the lead through the sales pipeline to successful completion. Enabled through strong internal relationships and collaboration with other departments to ensure the customer’s needs are met throughout the entire process.- Capture lost sales data, working with the manager and marketing team to brainstorm and champion new campaigns based on customer feedback.

**Benefits**:
In addition to a competitive salary, an attractive commission structure, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from:
- Enhanced maternity and paternity packages- Health Cash Plan- Family-friendly policies to support working parents- Support from a team of 40+ Mental Health first-aiders- Employee wellbeing solutions- Electric car scheme (UK)- The opportunity to work with your charity of choice- Length of service or recognition awards.

Specific Skills:
- Strong interpersonal and organisational skills- Good communication and a passion for creating exceptional customer experiences.- Self-motivation with a dedication to succeed- Can articulate sales propositions in a compelling and professional manner.- Target-driven and competitive- Ability to update and utilise a CRM system to maintain regular contact and track potential customer requirements

Knowledge:
- Experience within a sales environment would be an advantage- Telesales experience is desirable- Good PC skills are essential, with the ability to learn new systems- Previous experience with CRM

Education & Experience:
- Education at GCSE level or above- At least 1-year prior experience in a sales role and/or telesales- Experience working with the CAT product is desirable.- Previous knowledge of the sales process is essential.- Professional telephone manner- Excellent interpersonal, organisational, verbal and written communication skills- Innovative thinking coupled with creative problem-solving skills- Proficient with Microsoft Office systems.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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