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Hotel Night Receptionist

5 months ago

London, United Kingdom Queens Hotel Ltd Full time

Queens Hotel are currently looking for a receptionists for the night shifts (some days included) to join the friendly and welcoming team. The Queens hotel is a privately owned hotel which is situated minutes walk away from the Finsbury Park Station (Piccadilly and Victorian Line).

You will be required to work in the Hotel's bright, clean and modern reception area where you have a well equipped desk with a switchboard.

**The night Reception job requires you to work 3-4 evening and night shifts per week 4pm-10pm and 10pm-8am.**

However this may vary at time to time.

**Your Main Duties**:

- Welcoming guest to the Queens Hotel with a friendly and helpful manner.
- Taking card and cash payments including providing accurate quotations, documents and recording this within the system.
- Using word, excel and outlook to communicate and record information.
- Taking, extending and cancelling bookings using a electronic system.
- Dealing with guest and suppliers queries.
- Dealing and resolving complaints.
- Filing and organising the reception area and ensuring that the reception and lobby area is presentable at all times.
- General stock take.
- Excellent communication skills.
- experience within a customer facing and customer service position.
- Able to work a minimum of 26-30 hours per week including night shifts.
- Excellent Microsoft Word, Excel and Outlook use.
- Excellent team player.
- Resilient and reliable.
- Friendly and punctual.
- Organised and well presented.

**You will be required to provide the following documents**:

- Right to work documents - Visa, Passport and National Insurance Number

This position is to start asap and involves a telephone interview and face to face interview. You will be provided excellent training and will have a in depth induction.

If you would like to join a team where we see each other like family, we care about every individual and work hard but get rewarded for our efforts then this is the Hotel for you.

Many of our staff have enjoyed working here and have been here for many years.

Please send us your CV and we will get in contact if you have been short-listed to Queens Hotel Ltd.

**Job Types**: Part-time, Permanent
Part-time hours: 26-30 per week

**Salary**: £12.00-£15.00 per hour

Schedule:

- 10 hour shift
- Night shift

**Experience**:

- Night shifts: 1 year (required)

Work Location: In person