![Mitie](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Specialist
2 months ago
**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;**
- **Part time - Customer Experience Specialist**:
- **Monday to Friday - 35 hours per week**:
- **Salary £23,659 Per Annum**:
- **Location - Thales, 4 Carolina Court, Carolina Way, Doncaster, DN4 5RA**
**Job Overview**:
- To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.
**Main Duties**
- To act as the first point of contact for Thales employees in Doncaster, ensuring a professional, efficient and customer focussed environment is always maintained.
- Support all areas of Front of House as and when required; to include, Reception, Meeting Room & Floor Management, Administration, Hosting visitors, Escorting duties, and Hospitality / Refreshment requests.
- Management of Pool Cars to include allocations, maintenance checks and organisation and booking valets.
- Car Park and EV Booking Management to ensure, all cars are registered, providing Thales Staff with a sticker and Visitors with a car pass.
- Security responsibilities to include CCTV Management, Walk-rounds / Patrols and working closely with Local Site Security and Site Director.
- Management of goods awaiting collection and goods delivered to site.
- Liaise with the Mitie FM and Thales Key Stakeholders daily to ensure visit requirements are communicated and pre-meeting information can be issued in advance of visitors attending site.
- Ensure meeting room set up, presentation equipment and presentation content are available for meetings as required using the Mitie FM and Thales I.T teams to support.
- Assist Thales I.T teams with Hot Desk areas, ensuring they adhere to the Clean Desk Policies as well as ensuring they are suitably populated with kit - inform I.T to resolve.
- Organise, prepare, and communicate details regarding key meetings & special events to Mitie FM & Key Stakeholders.
- Engage with the team to identify specific meeting requirements including refreshments and engage with local Thales catering businesses as required.
- Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned.
- Deliver a 5* Customer Experience for all visitors to site,
- Provide exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit, providing assistance to visitors requiring travel or hotels.
- Ensure feedback from visits is collated and acted upon as necessary.
- To support the TCW Site & Logistics Manager in all site related facilities management issues and feeding into the FM team.
- To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line “go to” person.
- Attend training as appropriate/on-line/out of house/self-development.
- To handle any guest complaints and provide a swift solution or escalate as appropriate.
- To ensure you are immaculately dressed and recognised as the ‘go to' customer experience contact.
- Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs.
- Work to and periodically review and update a standard set of operating procedures, making recommendations; suggestions; initiatives to support contract innovation.
- Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed.
- Work closely with the Mitie FM, engineering, and cleaning team to identify any issues or faults that need raising via the Mitie Helpdesk and fixing.
- Working closely with the catering company, to ensure all hospitality orders are quoted, approved, and delivered correctly and on time, and that all completed hospitality is collected efficiently.
- To provide a first fix response for the onsite AV equipment - notifying TCW Site & Logistics Manager.
- Notifying Doncaster Site Lead and Mitie FM of any accidents and incidents, hazards and near misses.
- Provide operational support to any internal events.
- To ensure compliance with any COVID-19 process and measures on site, challenging behaviour and reporting all incident / risks to the Mitie FM and Doncaster Logistics Manager.
- To support Facilities Manager in completing Weekly & Monthly PPMs
**What we are looking for**:
- Customer focused with the ability to build positive relationships
- Experience of working in corporate customer service environment
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional
-
Customer Experience Specialist
2 months ago
Doncaster, United Kingdom Mitie Full time**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Full time - Customer Experience Specialist**: - **Monday...
-
Customer Experience Specialist
3 months ago
Doncaster, United Kingdom Mitie Full time**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Part time - Customer Experience Specialist**: - **Monday...
-
Customer Experience Specialist
3 months ago
Doncaster, United Kingdom Mitie Full time**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements. We are recruiting for;** - **Part time - Customer Experience Specialist**: - **Monday...
-
Customer Engagement Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeCustomer Engagement Specialist We invite you to explore an exciting opportunity as a Customer Engagement Specialist. This role is designed for individuals who excel in communication and enjoy connecting with others. Key Responsibilities: Engage with customers over the phone to discuss how our services can enhance their digital experiences. Utilize your...
-
Customer Engagement Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timePosition: Customer Engagement Specialist Overview: As a Customer Engagement Specialist, you will play a pivotal role in enhancing customer experiences. Your primary responsibility will be to engage with customers over the phone, discussing how our products and services can enrich their digital lifestyles. Key Responsibilities: Initiate conversations with...
-
Customer Engagement Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom SYNETIQ Full timeCustomer Engagement Specialist The Customer Engagement Specialist is tasked with delivering outstanding customer support and enhancing sales through our Webchat B2C platform. This position involves promoting parts, addressing customer inquiries, processing transactions, and following up on customer needs from our central office. Key Responsibilities:...
-
Customer Experience Advisor
3 months ago
Doncaster, United Kingdom Polypipe Full time**Polypipe Building Products** are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing...
-
Customer Service Specialist
3 months ago
Doncaster, United Kingdom Orbia Full time**Join us at Wavin**: Where purpose comes to life. You’re purpose driven. Growth minded. Ready to stretch your potential. Welcome to Wavin - an Orbia business where our purpose to advance life around the world drives our entire global team. Every day, we are thinking big and working smart to solve some of the toughest challenges impacting our world....
-
Customer Engagement Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom BT Group Full timeLocation: Doncaster Employment Type: Permanent Compensation: £23,504.00 per annum Hourly Wage: £12.05 – with unlimited commission potential If you possess excellent communication skills and enjoy connecting with individuals, this position may be ideal for you. Whether you have extensive life experience in relationship building or find...
-
Customer Engagement Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeLocation: DoncasterEmployment Type: PermanentCompensation: £23,504.00Hourly Rate: £12.05 – Uncapped CommissionIf you possess excellent communication skills and enjoy engaging with others, this position may be ideal for you. Whether you have extensive life experience in building connections or find yourself adept at resolving everyday challenges, you...
-
Customer Engagement Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeLocation: DoncasterEmployment Type: PermanentCompensation: £23,504.00Hourly Rate: £12.05 – Uncapped CommissionIf you possess strong communication skills and enjoy engaging with others, this position may be ideal for you. Whether you have extensive life experience in building connections or simply excel at resolving everyday challenges, you have the...
-
Customer Service Specialist in Retail
2 weeks ago
Doncaster, Doncaster, United Kingdom C2670 Full timeAre you passionate about sports and exceptional customer care? As a Retail Customer Service Specialist, you will play a vital role in our organization, ensuring outstanding service and maintaining high standards daily. In our vibrant retail environment, every day presents new opportunities to connect with customers and contribute to a collaborative team...
-
Ecommerce Specialist
3 months ago
Doncaster, United Kingdom Yorkshire Talent Partners Ltd Full time**Ecommerce Specialist, Doncaster** Reporting to the Sales Manager, the Ecommerce Specialist will: - Have a good knowledge of social media platforms and what works when selling on a B2C basis - Be responsible for managing Google reviews - Liaise directly with customers regarding products and product information, cross and upselling products - Learn and be...
-
Customer Support Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom Next PLC Full timeNext PLC is seeking a dedicated and passionate Customer Service Representative to join our dynamic team. This role offers the opportunity to make a real difference in the lives of our customers by providing exceptional support and resolving their inquiries with care. As a Customer Service Representative, you will be responsible for managing a high volume of...
-
Customer Support Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom Next PLC Full timeNext PLC is seeking a dedicated and passionate Customer Service Representative to join our dynamic team. This role offers the opportunity to make a real difference in the lives of our customers by providing exceptional support and resolving their inquiries with care. In this position, you will be responsible for managing a high volume of customer...
-
Customer Support Specialist
2 weeks ago
Doncaster, Doncaster, United Kingdom Next PLC Full timeNext PLC is seeking a dedicated and passionate Customer Service Representative to join our dynamic team. This role offers the opportunity to make a real difference in the lives of our customers by providing exceptional support and resolving their inquiries with care. In this position, you will be responsible for managing a high volume of customer...
-
Customer Order Picker
2 months ago
Doncaster, United Kingdom Wirquin Ltd - Sanitary equipment specialist Full time**About us** Wirquin is a well-established manufacturer of sanitary systems and accessories for bathrooms, toilets and kitchens for over 40 years. Our 55,000 sq/ft UK distribution facility have allowed us to build an enviable reputation supplying the principal brands in the merchant, OEM, retail and DIY markets. Our work environment includes modern open...
-
Customer Experience Coordinator Weekends Only
3 months ago
Doncaster, United Kingdom The Pet Vet Full timeWe're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets at The Pet Vet Doncaster; and in doing so, drive excellence in customer service and patient care. There's a real opportunity here to take a proactive role which will have a direct correlation with...
-
Customer Engagement Specialist
3 weeks ago
Doncaster, Doncaster, United Kingdom EE Full timeLocation: DoncasterEmployment Type: PermanentCompensation: £23,504.00Hourly Rate: £12.05 – Uncapped CommissionIf you possess strong communication skills and enjoy engaging with others, this position may be ideal for you. Whether you have extensive life experience in building connections or find yourself mediating family discussions, you likely have...
-
Customer Engagement Specialist
3 weeks ago
Doncaster, Doncaster, United Kingdom BT Group Full timeLocation: Doncaster Employment Type: Permanent Compensation: £23,504.00 per annum Hourly Wage: £12.05 – Uncapped commission available If you possess strong communication skills and enjoy connecting with individuals, this opportunity may be ideal for you. Whether you have extensive life experience in relationship building or are adept at...