Customer Engagement Specialist

3 weeks ago


Doncaster, Doncaster, United Kingdom EE Full time

Position: Customer Engagement Specialist

Overview: As a Customer Engagement Specialist, you will play a pivotal role in enhancing customer experiences. Your primary responsibility will be to engage with customers over the phone, discussing how our products and services can enrich their digital lifestyles.

Key Responsibilities:

  • Initiate conversations with customers to understand their needs and recommend suitable solutions.
  • Provide comprehensive training on our offerings to ensure you can confidently discuss various products.
  • Foster relationships with customers, utilizing your interpersonal skills to create a positive experience.
  • Participate in a supportive team environment that encourages personal and professional growth.

What We Offer:

  • Competitive Salary: Enjoy a salary of £23,504.00 with an uncapped commission structure.
  • Employee Benefits: Access to significant discounts on company products, including mobile and broadband services.
  • Career Development: Opportunities for career advancement with tailored training programs.
  • Community Engagement: Participate in volunteering initiatives to give back to the community.
  • Health Benefits: Optional private healthcare and dental plans available for you and your family.
  • Team Culture: Join a vibrant team that values support, collaboration, and a positive work environment.

Shift Pattern:

  • Monday to Friday: 11:30 - 21:00
  • Saturday and Sunday: Off
  • Alternative shifts available to accommodate work-life balance.

If you possess strong communication skills and enjoy engaging with people, this role could be an excellent fit for you. Join us in making a difference in our customers' lives through exceptional service.



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