Customer Service Specialist in Retail

3 weeks ago

Doncaster, Doncaster, United Kingdom C2670 Full time

Are you passionate about sports and exceptional customer care? As a Retail Customer Service Specialist, you will play a vital role in our organization, ensuring outstanding service and maintaining high standards daily. In our vibrant retail environment, every day presents new opportunities to connect with customers and contribute to a collaborative team atmosphere.

Key Responsibilities:

  • Provide exceptional customer service.
  • Promote responsible gambling practices.
  • Process bets across various sports and events.
  • Handle customer transactions, including cash management.
  • Assist customers in understanding our products and betting systems.
  • Address customer inquiries and concerns with empathy and effective problem-solving.
  • Work towards achieving set targets and objectives.
  • Ensure the shop maintains high operational standards.
  • Open and close the shop as required.

Who You Are:

  • Must be at least 18 years old.
  • Enthusiastic about delivering top-notch customer service.
  • Skilled in building strong relationships and communicating effectively.
  • Self-driven and proactive in your approach.
  • Comfortable working independently or as part of a team.
  • Able to manage challenging situations with professionalism and composure.

Working Schedule:

Our retail locations operate from Monday to Sunday, with varying hours based on location. Your weekly schedule will include a mix of extended opening shifts, closing shifts, and shorter evening shifts, which will change weekly. As a key holder, you will have responsibilities for shop opening and closing. We prioritize a healthy work-life balance and will provide your schedule at least four weeks in advance.

What We Offer:

We recognize that attracting top talent requires a competitive starting package and ongoing support for peak performance. In addition to a competitive salary, you can expect benefits such as:

  • Optional overtime based on availability.
  • Pension plan and annual savings options.
  • Discounts with numerous retailers through our benefits program.
  • Healthcare and wellness support.
  • Opportunities for professional development.

Moreover, you will have the chance to receive recognition from leadership and peers, turning that acknowledgment into exciting rewards. Become part of a talented and inclusive community where individuality is celebrated.

As the landscape of sports betting and interactive entertainment evolves, we are at the forefront of this transformation, prioritizing people and delivering engaging experiences. By joining our organization, you become part of a dynamic environment where innovation and technology thrive, and together, we can achieve great success.

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