Customer Service Specialist

2 months ago

Doncaster, United Kingdom Orbia Full time

**Join us at Wavin**: Where purpose comes to life.

You’re purpose driven. Growth minded. Ready to stretch your potential. Welcome to Wavin - an Orbia business where our purpose to advance life around the world drives our entire global team.

Every day, we are thinking big and working smart to solve some of the toughest challenges impacting our world. Whether it’s facilitating clean drinking water for communities, creating climate resilient cities, or designing more comfortable living spaces, we never settle for “good enough” when there’s an opportunity to make life better.

Where purpose comes to life, it changes lives. This is what we live for. How about you?

At Wavin, we advance life around the world by building healthy, sustainable environments. And where is our help most needed? The very places we live in: our cities where drinking water is leaking away, greenery is disappearing, streets are flooding after heavy rain, and outdated sewer systems are polluting our groundwater. It’s time to join forces with us, join our team, and help build more sustainable environments

We want to build a team of people with purpose. That’s why Wavin is currently looking for a Customer Service Specialist to join our team at Doncaster. If you want to make a difference and work for a purpose-led company, please read on.

The role

We’re currently recruiting for a Customer Service Specialist Co-ordinator to join our existing team based at our Doncaster site. Reporting directly into the Customer Service Manager.

To have a good understanding of the needs of both internal and external customers and taking required action to make sure that their neds are met, thereby maintaining and developing positive business relationships with our logistic providers and customers.

**Responsibilities**:
Demonstrates awareness of H & S requirements for self, Department and Site. Proactively engages in promoting a H & S culture.
Provide excellent customer service to both internal and external customers in a positive, professional, and timely manner.
Ensure customer expectations are exceeded, consistently delivering a dependable and accurate service.
To have the ability to be decisive under pressure for the need of the dept and business.
Log and register departmental and business activity.
Ensure proactive communication to advise customers of potential availability issues.
Deal with transport and logistic activity in UK and overseas.
Manager third party activity and availability.
Support in the absence of the Team Leader, and manager the relevant areas.
To assist in training and development within the department.
Contribute to a positive team spirit.
Deal with any incoming ADHOC duties

Profile

Basic IT skills - Microsoft Office and SAP preferable.
Experience of meeting KPI’s and working to deadlines.
Working as part of a team.
Working in a Customer Service or Call Centre environment.
Familiarity with Wavin products and customer base.

Wavin offers

Do you want to make a difference by working with a purpose? Count on a warm welcome at Wavin At Wavin, we encourage all our employees to develop their talent and to become the best version of themselves with great innovative programs. Here, we take responsibility for each other and our company. We stay brave in pursuing calculated risks that fuel innovation. And we embrace diversity in perspectives, skills and talents to transform the way we work and the impact we have on the world. Together, as a strong team, we grow and deliver on our purpose every day. Wavin is the place to be if you truly wish to make an impact. In addition to working with an enthusiastic, professional team in an international environment, we offer a competitive compensation and benefit package.

Organization

Orbia’s Building and Infrastructure business Wavin is an innovative solutions provider for the global building and infrastructure industry. Backed by more than 60 years of product development experience, Wavin is advancing life around the world by building healthy, sustainable environments for global citizens. Whether it’s to improve the distribution of clean drinking water, to make sanitation accessible for everyone, to create climate resilient cities, or to design comfortable living spaces, Wavin collaborates with municipal leaders, engineers, contractors, and installers to help future-proof communities, buildings and homes. Wavin has 12,000+ employees around 65 production sites worldwide, serving over 80 countries through a global sales and distribution network.

Wavin is a business of Orbia. A company driven by a shared purpose: to advance life around the world. Orbia operates in the Polymer Solutions (Vestolit and Alphagary), Building and Infrastructure (Wavin), Precision Agriculture (Netafim), Connectivity Solutions (Dura-Line) and Fluorinated Solutions (Koura) sectors. The five Orbia business groups have a collective focus on expanding access to health and wellness, reinventing the future

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