Failsafe Support Officer

2 months ago

Farnworth, United Kingdom Bolton NHS Foundation Trust Full time

Part-time 30 hours per week. Permanent post.

The Ophthalmology Failsafe Team at Royal Bolton Hospital has an opportunity for an enthusiastic, motivated and flexible individual looking for a challenge in a post that is both interesting and varied.

You should have the ability to work flexibly to meet the needs of the service, including covering for colleagues during absence and annual leave.

To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

Processing of all retinal injection listing forms, working within strict guidelines.

Helping to ensure that all teams work to agreed standards across the Ophthalmic Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy

The core hours are 8am until 5pm on a rota basis. You should have the flexibility to meet the needs of the service, covering for colleagues during absence and annual leave.

We know we can provide you with a great place to work, alongside a fantastic team who are all pulling together to give the people of Bolton the best care possible.

The aims of this Trust are to improve the health of our people and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. Staff are valued and we can offer excellent opportunities for further training and development.

The role of the Failsafe Support Officer based at the Eye Unit, Royal Bolton Hospital (Bolton NHS Foundation Trust) is responsible for the following:
To provide an efficient and effective booking service and associated function to all patients accessing services provided by the Trust.

Processing of all retinal injection listing forms, working within strict guidelines.

Helping to ensure that there are robust systems in place that assist the service user and other staff to provide safe and effective services to all designated areas of the Hospital and other sites where services are delivered

Helping to ensure that all teams work to agreed standards across the Ophthalmic Estate, providing a first class service and appropriate management of referrals, waiting lists, appointing and data recording takes place to meet local and national targets, income generation and compliance with Trust standards and policy

Will have a full understanding of booking processes, and ensure standards are implemented, adhered to, maintained and approved to ensure patients are appointed and their pathway is managed appropriately

Liaising with patients / carers to agree all appointments / attendances, cancellations and re-booking. Manage non-attendance in line with the Trust’s Access Policy

Daily clearing and monitoring for the retinal and glaucoma virtual queues, ensuring all outcomes and subsequent actions are completed.

The post holder will be responsible for ensuring services are fit for purpose, and work with their line Manager to resolve any issues.

Ensuring the teams are supported via standard working systems and adhering to these at all times.

Working in specialty conditions responsible for the operational performance of the designated area and ensuring capacity issues, target non-compliance is escalated and reminded

Will ensure a focus is maintained on customer care standards at all times.

Represents the Ophthalmology Department in a professional manner at all times

Represents the Trust in a professional manner whilst dealing with all outside agencies and bodies.

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