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Guest Experience Assistant

4 months ago

Erith, United Kingdom Jacqueline's Gems Childcare Services Ltd Full time

**Are you looking for a customer facing full time Job with entertainment and fun are at its heart? Do you want the challenge of working in an environment where energy, energy and even more energy is required along with a ‘the crazier the better’ attitude is required?**

**Working at Kassiopi Cove feels pretty unique and our Guest Experience team is fizzing with fun and is a vital ingredient in enhancing the guest experience Therefore, we’re looking for individuals who strive for the best, are guest focused, and aren't afraid to swim upstream**

You’ll be working out on the front-line within the centre; welcoming, greeting, interacting with, and aiding our guests at every opportunity. You must ensure they are fulfilled by their visit, leaving them wanting to return again and again

On a typical day (if you can call it that) you will ensure our guests have an intimate, tailored experience through fun hands-on interaction. You could find yourself hosting parties, providing interactive quality song and story times or being creative using arts and crafts, inspiring the future generation. In addition to this you could be assisting the servery and reception teams with duties when required.

Birthday Parties are a very special part of our business and you will be responsible for dealing with parents and children, making this day extra special for them. It’s your job to ensure each party group feels like a true VIP Party hosts are required to be flexible throughout the week as bookings dictate schedules.

Do you have what it takes?
- You'll have extensive experience working in a customer focused environment or willing to learn without fear of failure.
- Friendly and enthusiastic with a "can do" attitude.
- Have excellent interpersonal and presentation skills.
- Fun, dynamic, and approachable personality.
- Excellent multitasking skills.
- Must be available to work weekends and bank holidays.

What’s in it for you?

Alongside becoming an expert in creating magical memories, you’ll also receive:

- Competitive pay scales
- Uniform provided
- Training opportunities to ensure personal goals reached
- Quarterly staff incentive events
- Monthly Support and award system
- 25% discount on products
- 10% off wider company services
- Free training
- Career pathways support
- Pension

**Salary**: From £11.44 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Work Location: In person

Reference ID: KCENT