Desktop Support Specialist

4 weeks ago

Belfast, United Kingdom Magnite Full time

Desktop Support Specialist

Belfast

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus. Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV, online video, display, and audio. Our tech fuels billions of transactions per day

As a key member of the Information Technology Department, this position is responsible for providing support across all business functions. We are looking for an individual that has a passion for customer service, a friendly and helpful attitude and is comfortable working in a fast-paced high-tech environment. In this role you will partner with IT peers to ensure the successful deployment of IT technologies. We want an individual that understands the big picture and wants to be viewed as a technical leader and resource for other IT Helpdesk personnel and interns.

The team’s mission is to provide and ensure high integrity and consistent delivery of services for both desktop support and basic system administration capacity. You are supporting a high-performing and collaborative set of customer groups and be a key contributor to ongoing and accelerated corporate growth. Because we are a small team, the ability to communicate technical ideas effectively, in oral and written forms, and solve complex problems in a team environment is critical. This position reports to the Director of IT.

In this role you will:
- Build, configure, maintain and manage systems for all employees on Windows and Mac platforms using latest technologies- Manage machine deployment - Windows and Macs.- Troubleshoot computer hardware, printer, video conferencing equipment and software problems, resolve issues or provide a workaround- Manage endpoints using Jamf and Desktop Central- Maintain user accounts (AD, SSO, Google, other relevant systems)- Manage Help Desk tickets using Jira ticketing platform- Develop and maintain appropriate operational documentation- Recommend procedures and standards to improve the quality and delivery of service to customers- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs-
- Document and escalate incidents and requests as required to ensure quality of service and within established SLA’s- Work with vendor support contacts to resolve technical issues within the desktop environment- Operate within, enforce, and suggest modifications and additions to desktop standards and guidelines- Serves as an escalation point for more complex technical issues- Ensure customer expectations are set and consistently met or exceeded- Support local and remote users

We’re looking for someone with:
- Bachelor’s Degree (preferred) or equivalent experience required- Certifications: MCSA, MCSE preferred but not required.- 2+ years of experience as a Desktop Support Specialist- A solid understanding of Windows and Mac operating systems- A solid understanding of network authentication systems (Active Directory preferred)- A solid understanding of common networking protocols and fundamentals (HTTP, SMTP, DHCP, DNS, ARP, TCP, UDP, etc- An understanding of storage and backup technologies- A basic understanding of VoIP and related voice communications technologies- Demonstrated ability to support networked printers, scanners, and photocopiers- Demonstrated ability in user account management- Demonstrated working knowledge of current communications devices and protocols for desktop technologies.- Orientation and training of new staff- Ability to manage multiple projects, activities, and tasks simultaneously- Highly developed verbal and written communication skills- Ability to prioritize tasks- Must have outstanding customer service skills, professionalism, and a great attitude- Must be able to work flexible hours, be willing to travel (rare), and be assigned to the on-call rotation when necessary

Total Rewards Include- Perks/Benefits:
- Equity and Employee Stock Purchase Plan,- Pension and Retirement Savings Plan- Comprehensive Healthcare Benefits for You and Your Family,- Generous Time Off - 25 days plus Statutory days- In addition 4 Summer Fridays, and, 4 Health & Wellbeing days- End of year closure from 23rd December to 2nd January- Family-Focused Leave Benefits- Gym, and Mobile Phone Subsidy- Invest in You: Performance Management- Loyalty and Tenure Rewards

Company Culture:
We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday, and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week. We also understand you have appointments,

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