Desktop Manager

4 weeks ago

Belfast, United Kingdom H&R Talent Full time

A renowned Banking company located in Belfast is looking for a Desktop Manager that will be responsible for monitoring, updating and securing the end user devices across the organisation. This role will also require liaising with suppliers, supporting IT asset management procedures and providing executive support, amongst others. The ideal candidate for this role must be highly analytical and can provide excellent customer service skills.

Responsibilities:

  • Desktop PCs and Laptops for both office and remote working.

  • Group Policies

  • All application packaging that should include MSI, App-V and Windows 10 Side Loading deployments and support including resolution of routine systems issues

  • Incident and Service Request Resolution.

  • Project desktop deliverables.

  • User profile management.

  • Remote Desktop Services.

  • Internet Browsing.

  • Two Factor Authentication processes.

  • Service improvements and service transitions.

  • Patch management.

  • Printers, scanners and other critical peripherals.

  • Telephone system including voice software, voicemail and call recording.

  • Mobile Device Management.

  • Data Leakage Prevention Solutions.

  • Active Directory / Azure AD and other identity solutions.

  • Collaboration solutions such as Confluence and SharePoint

  • Executive Support

Qualifications/Experience:

  • This role requires sound knowledge of Microsoft Windows deployment solutions (such as SCCM, MDT and WDS)

  • A degree level qualification in a relevant field

  • An MCSE qualification is a must have for this position together with experience of the Microsoft 365, MS Teams and Intune Architecture.

  • Windows Virtualisation services such as VMware, Citrix or Hyper-V

  • Ivanti End-Point control, security controls and vulnerability management

  • Exposure to: Any VDI deployments, Mobile Iron or other MDM solutions, Microsoft System Centre or other PC imaging tools, remote support tools, software deployment and packaging.

Competencies:

  • Excellent communication skills and customer service focused communications, with particular emphasis on senior stakeholders.

  • High awareness of others in the bank and the impact of activities on others

  • Establishing and maintaining good working relationships across the organisation

  • Excellent Analytical and problem solving skills.

  • High Results Focus, through and with a commitment to excellence

  • Ability to work well and deliver under pressure.

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