Receptionist and Student Services

5 days ago


Nelson, United Kingdom Nelson & Colne College Group Full time

Overview

**Receptionist and Student Services**
**Salary**:£18,189.00.

**Hours**:37 per week

**Contract**:All year round, permanent

**Site: Nelson and Colne **College

**Closing Date**:Midnight 13th March

**Interview Date**:TBC
- ‘Would you like to be part of a team that aims to create the extraordinary?’_

**Our Organisation**
Nelson and Colne College Group is a beacon for educational excellence, made up of a family of colleges - Nelson & Colne College, Lancashire Adult Learning & Accrington & Rossendale College.

Together the Group forms a Sixth Form, Skills and Technology Centre, University Centre, employer training and adult learning provider delivering exceptional teaching and learning to all ages and at all levels.

**The Exciting Role**
The College Group is looking for a full-time receptionist to join our Student Services team. This role will primarily be based in the Reception of Nelson and Colne College Campus, but you may be asked to cover other college sites on occasion within the college group.

As the receptionist you will be the first face of the college to all visitors and you will work closely with our Student Services team in dealing with enquiries from visitors, staff, students and contractors. You’ll be friendly and approachable and have a keen interest customer service and working with people. As you will be working closely with other departments you will need to build relationships with both internal and external customers.

**What You Will Be Doing**
- Be the first point of contact for all visitors and represent the College with excellent customer service and front of house services for customers, learners and staff
- Professionally answering and responding to telephone calls in a timely manner, taking messages and referring callers and visitors to the correct person and providing first level information and advice as required
- Ensuring the efficient and effective running of the college postal services including liaising with the sorting office for College closures; that parcels are received in accordance with College policy and departments receive timely notification for their collection

**What We Are Looking For**:

- 4 GCSEs or equivalent including Maths and English at Grade 4 / C or above
- ECDL, CLAIT or equivalent IT qualification or experience
- Experience of providing excellent internal/external customer care
- Excellent interpersonal, communication and listening skills
- Display initiative, be positive and enthusiastic

**What We Offer in Return**:

- Eligibility to join the Local Government Pension Scheme
- Generous annual leave allowance including a two-week closure over the Christmas period
- A range of health and wellbeing benefits and support
- Staff recognition scheme, including long service awards
- Fantastic family friendly policies
- Free on-site parking on all College sites

**How to Apply**:
**Still Interested?**

**_



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